> Markdown version of [/jobs/ext/2999107-department-of-aging-office-automation-analyst-non-merit](https://www.wearedevelopers.com/jobs/ext/2999107-department-of-aging-office-automation-analyst-non-merit). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Department of Aging Office Automation Analyst - Non-Merit - **Company:** Baltimore County - **Location:** Towson, MD, United States - **Salary:** $54,891.0 - $75,650.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Software Applications, Data Transmissions, Enterprise Messaging Systems, Microsoft Office, Office Automation, Microsoft SharePoint, Software Engineering, Information Technology, Data Management, Custom Reports - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db63ed73971e551e ## About the Role Required Training and Experience Possession of a high school diploma or an appropriate high school equivalency; Plus Three years of computer system experience. (Additional education may be substituted on a year-for-year basis for the required experience.) Preferred Education and Experience Bachelor's degree from an accredited college or university in Computer Science or related field. Experience in managing computer applications is highly desired. (Years of experience will be considered as a valid substitution for the preferred education.) Knowledge, Skills, and Abilities * Experience with MySeniorCenter is an asset, but not required * High-level knowledge of efficient utilization of computer systems and associated hardware and software components * Knowledge in providing computer system technical support, training, and guidance preferred * Knowledge of identifying and resolving hardware and software malfunctions * Ability to lead others in the operation of computer applications * Ability to conduct user training * Communication * Organization and multi-tasking * Confidentiality * Data Management * Customer Service * Ability to travel around Baltimore County * Ability to use the Microsoft Office suite with the Senior Center application Licenses and Certificates Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment. Proof of Licenses, Certifications and Education Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of Degree Equivalency, Select the type of driver's license you currently hold. Be sure you have provided your driver's license number, class, and state in the previous section of this application. * Commercial Driver's License equivalent to a Commercial Class A Maryland Driver's License. * Commercial Driver's License equivalent to a Commercial Class B Maryland Driver's License. * Commercial Driver's License equivalent to a Commercial Class C Maryland Driver's License with a Passenger Endorsement. * Non-Commercial Driver's License equivalent to a Non-Commercial, Class C Maryland Driver's License. * Provisional Non-Commercial Driver's License equivalent to a Provisional Non-Commercial, Class C Maryland Driver's License. * Driver's License Learner's Permit. * I do not have a driver's license., * Bachelor's degree from an accredited college or university in Computer Science or a related field. * Associate's degree from an accredited college or university in Computer Science or related field; Plus at least one (1) year of computer system experience. * Possession of a high school diploma or appropriate equivalent; Plus at least three (3) years of computer system experience. * I do not possess any of the combinations of education and experience listed above. ## Description Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department. Essential Job Duties * Become a subject matter expert on MySeniorCenter software and become familiar with the operations of Senior Centers and Nutrition Sites. * Serve as a tier 1 technical support for the Department of Aging's MySeniorCenter Software, requiring foundational knowledge of application troubleshooting and relevant certifications. * Troubleshoot hardware and software issues with staff, OIT, and vendors. * Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates. * Update and troubleshoot kiosk issues within senior centers. * Investigate and resolve issues with Nutrition Site Scanners. * Develop and conduct one-on-one and group training for staff for the MySeniorCenter Software. * Assist with Data transfer between the Department of Aging's applications. * Generate custom and standard reports for staff, state, and county. * Represent the Computer Operations department at meetings. * Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging's applications. * Responsible for resolving missing data within the Department of Aging's applications utilizing reporting and outreach. Examples of Other Duties Performs other related duties as assigned., Provide specific example(s) of the experience you have working with computer system(s). Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "I do not possess any of the combinations of education and experience listed above." in the previous question, respond by entering N/A. 06 Do you have experience with the operations and services provided at Senior Centers and/or Nutrition Sites? * Yes * No 07 If you answered "Yes" to the previous question, provide specific example(s) of your experience with the operations and services provided at Senior Centers and/or Nutrition Sites. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you answered "No", respond by entering N/A. 08 Software: Please select the software and/or other systems with which you have specific experience and/or training. Check all that apply: * Microsoft 365 * Microsoft Teams * Help Desk Ticketing System(s) * SharePoint * MySeniorCenter Software * Wellsky Software * Messaging Platforms * Virtual Platforms * Other software/systems application(s) * I have no experience or training with any of the listed software or other system applications. 09 If you selected "other software/systems application(s)" from the above list, provide the name(s) of the software application(s) in which you have specific experience and/or training. Provide specific example(s) of your level of proficiency. 10 Do you have experience maintaining databases, managing computer applications, generating system reports, and correcting staff and user errors? * Yes * No 11 Provide specific example(s) of the experience you have maintaining databases, managing computer applications, generating system reports, and correcting staff and user errors. Include the employer(s) and date(s) you performed these duties. If you chose "No" to this question, respond by entering N/A. 12 Applicants selected for this position are responsible for maintaining current technical competence through self-study, employer-provided training, and meetings that provide updates on the current computer/technical environment. Are you willing and able to accept these conditions of employment? * Yes * No 13 Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions. Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment. * Yes * No 14 This position handles very sensitive and confidential information. Mishandling and/or communicating this sensitive and confidential information will result in termination of employment. Are you willing and able to accept these conditions of employment? * Yes * No ## Related Videos - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [C# 9 Source Generators - let the machine do the programming](https://www.wearedevelopers.com/videos/192-c-9-source-generators-let-the-machine-do-the-programming) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [I broke the production](https://www.wearedevelopers.com/videos/484-i-broke-the-production) - [NoSQL Data Modeling for Front-end Developers](https://www.wearedevelopers.com/videos/297-nosql-data-modeling-for-front-end-developers) - [Let's build a VS Code extension for automated refactorings](https://www.wearedevelopers.com/videos/305-let-s-build-a-vs-code-extension-for-automated-refactorings) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)