> Markdown version of [/jobs/ext/299977-fluent-french-english-technical-saas-support-specialist-global-remote](https://www.wearedevelopers.com/jobs/ext/299977-fluent-french-english-technical-saas-support-specialist-global-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# (fluent French & English) Technical SaaS Support Specialist (Global, remote)

- **Company:** SupportYourApp
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Software as a Service, Computer Literacy, Lookup Table, Zendesk
- **Published:** June 20, 2026
- **Apply:** https://www.careerjet.be/jobad/bea79477115922b921951f33777f885dce

## About the Role

* Strong French and English skills (C1 for both spoken and written);
 * At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role;
 * Strong Excel skills, including VLOOKUP, reporting and data analysis;
 * Excellent problem-solving abilities with a customer-first mindset;
 * Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;
 * High attention to detail and accuracy in managing customer information;
 * Basic computer skills and ability to work with CRM systems and support tools;
 * Commitment to delivering high-quality customer service and meeting performance targets;
 * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:

 * Experience with Zendesk is a strong advantage;
 * An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.

## Description

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
What you will do:

 * Deliver multilingual support in French and English;
 * Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls;
 * Maintain regular communication with customers and provide timely updates on open issues and resolutions;
 * Identify, reproduce, and report bugs clearly to Product and Development teams;
 * Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience;
 * Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction;
 * Accurately document all customer interactions in the CRM system;
 * Stay up to date with platform updates, new policies, and industry trends;
 * Manage high volumes of requests during peak travel seasons, holidays, and major events.


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