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# IT Site Support Specialist

- **Company:** HOVIONE, LLC
- **Location:** East Windsor, NJ, United States
- **Salary:** $92,040.0 - $147,264.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Backup Devices, Data Integrity, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IT Management, IP Addressing, Network Connections, Remote Access Technology, TCP/IP, Wi-Fi Technology, Computer Network Technologies, Peripherals, Computer Equipment, Information Technology, Laptops, Hardware Asset Management, Veeam, User Accounts
- **Published:** September 19, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3397303508&tx=YT1818THD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Degree, technical qualification, or equivalent education and experience in Information Technology or a related field.
 * 3-5 years of hands-on Level 1/Level 2, desktop, or site IT support experience.
 * Strong troubleshooting skills and working knowledge of Windows, PC hardware, imaging and deployment, Active Directory, and Microsoft 365.
 * Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, IP addressing, Wi-Fi, and connectivity troubleshooting.
 * Experience with Help Desk ticketing, printers and peripherals, IT asset management, backup monitoring, and basic recovery; Veeam experience is preferred.
 * Experience in a manufacturing, pharmaceutical, or regulated environment, with knowledge of GMP, GAMP, and Data Integrity principles, is preferred.
 * Experience with EasyVista, Jira, or a comparable IT service management platform is preferred.
 * Strong written and verbal communication, documentation, customer service, prioritization, and independent working skills.
 * Fluency in English is required.

## Description

* Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, Microsoft 365, printers, peripherals, network connectivity, remote access, and other site technology.
 * Manage Help Desk tickets from intake through resolution, including prioritization, documentation, user updates, troubleshooting, and escalation to the appropriate technical teams.
 * Image, configure, deploy, maintain, upgrade, and troubleshoot PCs and related hardware; support conference rooms, shared computers, and other site equipment.
 * Support end-user accounts and access, including password resets, provisioning, access requests, and Active Directory user and computer administration.
 * Monitor and troubleshoot site IT infrastructure, including Windows systems, networks, Wi-Fi, and connectivity; coordinate complex issues with Global IT Infrastructure.
 * Support approved infrastructure upgrades, capacity planning, hardware lifecycle activities, and deployment of new or replacement technology.
 * Maintain accurate IT asset and infrastructure inventories, including ownership, location, status, and lifecycle information.
 * Support local backup and recovery operations, including monitoring, media handling, Veeam activities, issue escalation, and disaster recovery testing.
 * Support cybersecurity controls, secure system access, endpoint protection, monitoring, and timely escalation of security concerns.
 * Participate and support assigned GMP, GAMP, Data Integrity, and IT infrastructure qualification activities.
 * Fillout and maintain SOPs, work instructions, troubleshooting guides, and technical documentation while identifying practical improvements to IT support and site operations.
 * Perform assigned activities safely, efficiently, and in compliance with Hovione IT governance, GMP, HSE, and applicable policies and controlled procedures.


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