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# Infrastructure Engineering, Off

- **Company:** State Street
- **Location:** Quincy, MA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $118,750.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Databases, Decision Support Systems, Cloud Services, Information Technology, Network Server, Servicenow
- **Published:** September 19, 2026
- **Apply:** https://www.jofdav.com/jobs/59786250-infrastructure-engineering-off

## About the Role

* 3-5 years of experience in the specific role
 * Strong documentation skills and Experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption
 * Understanding of IT infrastructure components (servers, databases, networks, cloud services)
 * Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., ServiceNow) including data quality management and reporting
 * Stakeholder engagement and cross-functional collaboration, Data-driven decision making and analytical reporting;
 * Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness)

Good to have skills

 * Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation
 * Experience with IT asset lifecycle operations or similar end-to-end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, and secure decommissioning/disposal)

## Description

* Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle
 * Maintain process documentation, SOPs, and handbooks supporting ITAM operations
 * Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption
 * Perform process reviews to identify gaps, inefficiencies, and control weaknesses
 * Track process issues, findings, and remediation actions through to closure
 * Support implementation and ongoing execution of ITAM policies, standards, and operating procedures
 * Support audit, risk, and regulatory activities by documenting processes, controls, and evidence
 * Identify, model, and document business, process, and data requirements
 * Represent project stakeholders throughout planning, development, and release processes
 * Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates
 * Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities
 * Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant


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