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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Project & Program Manager, Asset Management - **Company:** Pinterest - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $110,494.0 - $227,486.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Information Systems, IT Management, Scrum Methodology, Information Technology, Zendesk - **Published:** September 19, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88371418/1 ## About the Role * Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance. * Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations. * Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority. * Experience partnering cross-functionally with Procurement, Finance, Legal, and Security. * Strong written and verbal communication skills, with the ability to prepare executive-ready materials. * 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field. * Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact. * Preferred: experience with metrics and ticketing/support tools such as Zendesk. * Bachelor's degree in Information Systems a related field or equivalent experience. ## Description * Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability. * Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets. * Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations. * Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services. * Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships. * Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization. * Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve. * Partner with IT leadership on budget planning and forecasting for vendor-delivered services. * Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings. * Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time., * We recognize that the ideal environment for work is situational and may differ across departments. 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