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# Information Technology Specialist

- **Company:** LEARN Regional Educational Service Center
- **Location:** Old Lyme, CT, United States
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Software Engineering, Transmission Control Protocol (TCP), Network Routers, Tablet Computers, Information Technology, Windows Client
- **Published:** September 19, 2026
- **Apply:** https://k12jobspot.com/Job/5715264

## About the Role

* Demonstrate a high level of facility with Windows client operating system.
 * Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
 * Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.

## Description

The Information Technology Specialist will support client computing and peripheral systems; including installation, imaging and ongoing maintenance. Provides remote and on-site software installation and maintenance updates., * Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.

 * Provide technical support and troubleshooting for hardware and software issues.
 * Monitor and respond to IT support tickets in a timely and efficient manner.
 * Document services performed /resolution efforts in detail and log in knowledgebase.
 * Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
 * Provide remote and on-site software installation and maintenance updates.
 * Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
 * Support Azure, Google and MDM's.
 * Collaborate with the IT team to develop and implement technology policies and procedures.
 * Seek out functional and procedural improvements.
 * Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
 * Other duties as assigned.


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