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# Technical Support Engineer

- **Company:** Robert Half
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Business Systems, Cloud Computing, Collaborative Software, CompTIA Network+, Knowledge Management, User Environment Management, Google Cloud, Enterprise Software Applications, Cloud Platform System, Software Troubleshooting, Slack, Casper Suite, Gsuite, Zendesk, Servicenow
- **Published:** September 19, 2026
- **Apply:** https://dejobs.org/x/x/D6A90F973CD8461098AE8A5AE54F10E8/job/

## About the Role

* 5+ years of experience supporting enterprise technology environments, infrastructure, and end-user computing (macOS and Windows).
 * Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud technologies.
 * Experience supporting collaboration platforms such as Google Workspace, Zoom, Slack, Microsoft 365, or similar technologies.
 * Experience supporting executive and executive-level users.
 * Experience with Zoom administration, audio/video technologies, and conference room support.
 * Experience with ticketing and knowledge management platforms such as Zendesk or ServiceNow.
 * Experience managing assets, hardware deployments, and lifecycle programs.
 * Exposure to AWS, Azure, Google Cloud, or other cloud environments.

Preferred Education & Certifications:

 * Bachelor's degree in related field
 * Google Workspace Administrator
 * Jamf Certification
 * Zoom Administrator / Zoom Rooms
 * CompTIA Network+
 * Microsoft 365 Endpoint Administrator
Technology Doesn't Change the World, People Do.®

## Description

* Provide exceptional technical support for employees, executives, and key stakeholders.
 * Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.
 * Troubleshoot hardware, software, network, and application issues while driving timely resolution.
 * Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.
 * Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.
 * Develop and maintain technical documentation, knowledge base articles, and self-service resources.
 * Identify opportunities for automation, process improvement, and operational efficiency.
 * Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.
 * Participate in on-call support and after-hours maintenance activities as needed.


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