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# Service Desk Specialist I macOS

- **Company:** The Joule
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Linux, Network Connections, User Accounts
- **Published:** September 19, 2026
- **Apply:** https://www.thejobnetwork.com/job/5d605703-622f-4010-b1ae-5efd9e1ca5ab/service-desk-specialist-hybrid

## About the Role

* Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
 * Excellent customer service and communication skills.
 * Ability to prioritize and execute tasks in an interrupt-driven environment.
 * Proven analytical and problem-solving skills.
 * Minimum of 3 years of experience in a related field.
 * ITAR clearance required.
 * Must be able to work on-site three days per week.

## Description

Job Title: Service Desk Specialist I macOS, Windows, Linux Location: Baltimore, MD Type: 6-month Contract to Hire Compensation: $30/hr. range. Benefits available Work Model: Hybrid - 3 days a week on-site Hours: 40.0 Security Clearance: ITAR clearance eligibility required System One IT is staffing two Service Desk I openings for a leading scientific institution in Baltimore, MD. Seeking candidates with strong macOS, Windows, and Linux experience to provide day-to-day user support and troubleshooting for laptops/machines, network connectivity, login issues, etc. On-call rotation is expected. Hybrid work model, 3 days a week in-office. Responsibilities

 * Manage user accounts within Active Directory, including provisioning, deactivation, and ongoing maintenance.
 * Provide technical support to staff and partners through in-person assistance, telephone, and various collaboration tools.
 * Execute routine operational tasks in accordance with established procedures; proactively identify and escalate issues to second- or third-tier support and management as needed.
 * Effectively prioritize and manage multiple tasks in a fast-paced environment.
 * Maintain strong attention to detail with excellent written and verbal communication skills.
 * Collaborate effectively as a team member to achieve organizational goals.


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