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# IT Support Technician

- **Company:** Petroleum Marketing Group, Inc.
- **Location:** Falls Church, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, CompTIA Security+, Cyber Security, Computer-Generated Imagery, Ethernet, Networking Hardware, Microsoft Office, Networking Cables, TCP/IP, Network Routers, Firewalls (Computer Science), Fortinet, Cisco
- **Published:** September 19, 2026
- **Apply:** https://www.thejobnetwork.com/job/78005b21-6bc2-4d19-b270-8a80cd30a546/it-support-technician

## About the Role

+ 1-3 years of experience in: IT Support
 + Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
 + Intermediate knowledge in supporting: Active Directory and Computer Imaging
 + Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
 + Organized and capable of multitasking in a fast paced, team driven environment
 + Excellent customer service and communication skills
 + Ability to handle 24/7 on-call rotational duty
 + Ability to travel by road and air

## Description

On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues, + Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC's, Point-of-Sale (POS) systems, and misc. network devices

 + Monitor, triage, escalate, and resolve IT support tickets
 + Onsite setup and troubleshooting of corporate laptops and desktops
 + Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC's, Point-of-Sale (POS) systems, and misc. network devices)
 + Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
 + Coordinate with other departments and ISP's in resolving store connectivity issues

 * Desired Certifications (one or more):
*

 + CompTIA A+
 + CompTIA Network+
 + CompTIA Security+
 + Cisco CCNA
 + Fortinet NSE


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