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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 Help Desk specialist - **Company:** Wachter, Inc. - **Location:** Mount Laurel Township, NJ, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Business Software, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Windows PowerShell, Microsoft SharePoint, TCP/IP, Wide Area Networks, Wireless Networks, Scripting, Enterprise Software Applications, Office365, Microsoft InTune, Information Technology, Wireless Technologies, Laptops, User Administration, User Accounts - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fced9671add98dd2 ## About the Role The ideal candidate is a self-motivated problem solver with strong technical aptitude, excellent communication skills, and a passion for helping others. This position requires the ability to effectively support users in both remote and onsite environments while maintaining a high level of professionalism and responsiveness., * High School Diploma or GED required. * Minimum of 3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience. * Experience supporting Microsoft Windows operating systems and Microsoft 365 environments. * Working knowledge of Active Directory user and group administration. * Experience troubleshooting hardware, software, and network-related issues. * Experience using ticketing and remote support systems. * Excellent customer service and communication skills. * Strong problem-solving and analytical abilities. * Ability to prioritize multiple tasks and work independently in a fast-paced environment., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent. * Experience supporting Azure/Entra ID, Intune, Exchange Online, Teams, and SharePoint. * Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless technologies. * Experience working in medium to large enterprise environments. * Basic scripting experience with PowerShell is a plus. ## Description * Provide Tier II technical support for hardware, software, operating systems, and network-related issues. * Troubleshoot and resolve incidents involving desktops, laptops, mobile devices, printers, and peripheral equipment. * Serve as an escalation resource for Help Desk Specialist I team members. * Support Microsoft Windows operating systems and Microsoft 365 applications. * Manage user accounts, permissions, and access within Active Directory, Azure/Entra ID, and other enterprise systems. * Troubleshoot connectivity issues involving LAN, WAN, VPN, wireless networks, DNS, and DHCP.Install, configure, and maintain hardware, operating systems, and software applications. * Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system. * Assist with employee onboarding and offboarding activities, including account provisioning, device setup, and access management. * Collaborate with infrastructure, cybersecurity, and business application teams to resolve escalated issues. * Create and maintain technical documentation, procedures, and knowledge base articles. * Participate in system upgrades, hardware refresh initiatives, and IT projects. * Monitor support queues and ensure service-level expectations are met. * Deliver exceptional customer service and communicate effectively with technical and non-technical users. * Adhere to company security policies, procedures, and best practices.Perform other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)