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# IT Support & Systems Generalist

- **Company:** Gainesville Freezer, L.P.
- **Location:** Gainesville, GA, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Application Firewall, Business Software, Cisco Hardwares, Databases, Data Mining, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Electronic Data Interchange (EDI), Microsoft Exchange Server, Microsoft Office, Network Connections, Power BI, Application Data, Warehouse Management Systems, Microsoft Power Automate, Computer Equipment, Powerapps
- **Published:** September 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a45fd78ff0c4c37d

## About the Role

* Ability to work in adverse conditions when troubleshooting network issues; environment temperatures may be as low as -10°F.

## Description

Eskimo Cold Storage is seeking an IT Support & Systems Analyst to serve as a first point of contact for our help desk while also supporting warehouse systems, data, and integrations. This is a hybrid IT support and systems role that combines hands-on desktop and hardware support with application data work, employee lifecycle administration, and platform development using Microsoft Power Platform. This position requires on-site presence and, at times, the ability to work in cold storage environments while troubleshooting network issues., * Provide first-contact support for the help line, including end-user support, hardware repairs, and software and printer troubleshooting.

 * Coordinate and provide workstation support involving Windows OS, desktop network connectivity, PC hardware, business application installs, Microsoft Office products, Microsoft Exchange, and telephony; prioritize and schedule desktop support requests.
 * Support the company's Warehouse Management System (WMS), including troubleshooting and end-user assistance.
 * Assist in disaster recovery procedures.
 * Manage employee processing, including new hire setups, job transfers, name changes, and terminations.
 * Administer email accounts (Microsoft Exchange) and set up user network accounts based on established security plans; provide user training.
 * Extract application data into Microsoft Office products, other databases, and ad hoc reports as needed.
 * Train users on data extraction and ad hoc reporting.
 * Support, maintain, and troubleshoot EDI (Electronic Data Interchange) connections.
 * Advanced knowledge of Microsoft Power Platform, particularly Power Apps, Power Automate, and Power BI.
 * Working knowledge of SQL.
 * Working knowledge of Zebra scanning and printing hardware.
 * Prefer a candidate with Cisco hardware, DHCP, DNS, and firewall administration experience.
 * Other duties as deemed necessary.


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