> Markdown version of [/jobs/ext/3003531-service-desk-systems-network-administrator](https://www.wearedevelopers.com/jobs/ext/3003531-service-desk-systems-network-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Systems / Network Administrator - **Company:** Total Solutions, Inc. - **Location:** Marcy, NY, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Domain Name System (DNS), Hyper-V, TCP/IP, Virtual Local Area Networks, Firewalls (Computer Science) - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e1363d537fed99d3 ## About the Role * Must have driver's license * At least 2+ years' experience (relevant coursework may be considered) * Strong troubleshooting and research skills * Ability to communicate technical information, verbal and written to end-users * Ability to relate to non-technical users * Ability to prioritize, plan, and meet multiple deadlines in a high-pressure environment ## Description Total Solutions is looking for a Systems/Network Administrator to join our Service Desk department! The ideal candidate will be responsible for providing direct support to our clients and the ability to manage moderate troubleshooting and configurations. Must be able to deliver high quality technical assistance via phone and email. The candidate must follow a written workflow process for incoming support tickets. The candidate may occasionally be required to deploy solutions onsite. Following successful completion of a 90-day orientation, hybrid work options may be available., * Microsoft Active Directory & M365 general management, administration, and troubleshooting * Group Policy management and troubleshooting; including folder redirection and file print shares * Configuration of TCP/IP and DNS in Active Directory domains, and public DNS records * Management of physical servers and Hyper-V virtualized servers * Migration of software and data to new workstations with Windows and macOS operating systems * Management of firewalls, switches, and wireless, including VLANs * Process support requests according to documented workflow processes and standards * Collaborate with team members to ensure a swift and seamless resolution * Use our documentation program to search for procedures and meet company standards; note documentation that is out of date or incorrect as our solutions evolve * Other duties may be added and/or assigned as needed ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)