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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Operations Support Supervisor - **Company:** State of Ohio - **Location:** Columbus, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, C (Programming Language), Java (Programming Language), Delphi (Programming Language), C++ (Programming Language), COBOL (Programming Language), Computer Programming, Databases, IBM DB2, Visual C++ (Programming Language), IBM Information Management System, Microsoft Visual Studio, Oracle (Applications), Pacbase, PowerBuilder, SAS (Software), Systems Integration, Executive Control Language, Sybase, Information Technology, Visual Basic Language - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f5d07e44011208f2 ## About the Role Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 3 mos. exp. in performing project management functions as defined in series purpose. Option 2: * Or 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months exp. in performing project management functions as defined in series purpose. * Or equivalent of Minimum Class Qualifications For Employment noted above. ## Description * Under the direction of the Information Technology Supervisor 2 in the Office of Information Technology (IT), supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration. * Oversee Tier 1 Service Desk (e.g., review incident tickets assigned to Service Desk; provide technical computer assistance to customers; respond to Service Desk calls & emails). * Respond to outages by assessing urgency, routing calls & information to the correct group, & provide call outs as needed. * Collaborate with vendors to facilitate work processes for immediate & offsite equipment., Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff. ## Related Videos - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) ## Related Articles - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)