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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Collection/Technical Support Specialist- Philadelphia - **Company:** Wipro Limited - **Location:** Philadelphia, PA, United States - **Salary:** $61,000.0 - $71,000.0 - **Contract:** Permanent contract - **Skills:** Geographic Information Systems, Apple Mac Systems, Data Processing - **Published:** September 19, 2026 - **Apply:** https://www.careerjet.com/job/us416a8220602d5a5e3a1d44005f73dae3/eaa ## About the Role * High School Diploma or GED required. * Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field. * Experience diagnosing and resolving software and hardware issues. * Ability to work independently while maintaining high productivity. * Ability to manage multiple priorities in a fast-paced environment. * Ability to maintain professionalism under pressure. * Reliable attendance and punctuality record. * Ability to follow written procedures and work instructions consistently. Preferred Qualifications * Experience working with Mac OS environments. * Experience in data collection, research, laboratory, or technology-related operations. * Understanding of quality assurance and process compliance principles. * Experience working with confidential or sensitive information. Mandatory Skills: Geographic Information Systems(Maps) . ## Description We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search Jobs, Data Collection Operator, The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment. Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly., * Conduct data collection activities according to approved SOPs and quality standards. * Ensure all participant interactions are professional, welcoming, and customer-focused. * Maintain data accuracy, completeness, and quality throughout the collection process. * Follow all security, privacy, and confidentiality requirements when handling sensitive information. * Monitor participant schedules and support efficient participant transitions to maintain study throughput. * Troubleshoot basic software, hardware, network, and Mac OS issues. * Escalate operational, technical, safety, or participant concerns promptly. * Maintain a clean, organized, and professional work environment. * Accurately document activities, incidents, and operational findings. * Support continuous improvement initiatives and provide feedback on process enhancements. * Complete all required compliance and training requirements on time. * Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders. * Adhere to attendance, punctuality, and schedule commitments., Position Purpose Partnering closely with global and regional Global Regulatory Affairs colleagues, as well as Global Operations stakeholders, to address regulatory strategy chall… + 1 month ago ## Related Videos - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [A Hitchhiker's Guide to Resource Efficient Software](https://www.wearedevelopers.com/videos/1414-a-hitchhiker-s-guide-to-resource-efficient-software) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Intelligent Data Selection for Continual Learning of AI Functions](https://www.wearedevelopers.com/videos/367-intelligent-data-selection-for-continual-learning-of-ai-functions) - [Building Sovereign AI: Lessons from Deploying Secure RAG Systems using Confidential Computing](https://www.wearedevelopers.com/videos/100108-building-sovereign-ai-lessons-from-deploying-secure-rag-systems-using-confidential-computing) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)