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# IT Technician Team Lead - Western Headquarters - FT

- **Company:** Goodwill Industries, Inc.
- **Location:** South Bend, IN, United States
- **Experience:** Expert
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Networking Basics, Tablet Computers
- **Published:** September 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64862b3d3fe33915

## About the Role

* Associate degree or a minimum of 3 years of experience in technology support, with proven technical proficiency.
 * Strong communication, interpersonal, and customer service skills.
 * Ability to take initiative, work independently, and manage technical issues with minimal supervision.
 * Effective planning, organization, and problem solving abilities.
 * Ability to interpret and respond to verbal and written instructions.
 * Solid understanding of networking concepts and topology.
 * Ability to perform under pressure and meet deadlines.
 * Ability to pass a criminal background check and drug screen.
 * Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

 * Authorized to work in the United States.

 * Flexible availability.
 * Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

## Description

* Oversee and assign support tickets, set priorities, enforce SLA policies, and ensure timely follow up on all requests.
 * Provide training and support to technicians on Level I and II software, operating systems, and hardware including PCs, laptops, tablets, phones (including mobile), and printers.
 * Handle Level III technical issues and consult with the VP of Technology as needed.
 * Administer the mobile device management program.
 * Maintain up to date inventory records and visual documentation of technology equipment and setup at each location.
 * Annually clean, label, and relabel equipment at remote sites.
 * Track and manage inventory of commonly used IT supplies.
 * Identify and recommend equipment upgrades to improve operations.
 * Ensure timely support for audio/visual equipment such as projectors, TVs, cameras, and similar devices.
 * Perform basic network and systems troubleshooting, escalating issues to external vendors when necessary.
 * Create and update technical documentation and standard operating procedures in the knowledge base.
 * Provide weekend on call support for urgent technology issues.
 * Offer performance feedback on IT Helpdesk/Technician staff for performance evaluations.
 * Support the VP of Technology in achieving departmental objectives.
 * Other duties as assigned by supervisor.


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