> Markdown version of [/jobs/ext/3005382-service-desk-desktop-support-technician-level-2](https://www.wearedevelopers.com/jobs/ext/3005382-service-desk-desktop-support-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk /Desktop Support Technician Level 2

- **Company:** Datawize Technologies Inc
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $43,680.0
- **Contract:** Temporary to permanent
- **Skills:** Antivirus Softwares, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Desktop Window Management, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Networking Basics, Software Engineering, TCP/IP, Peripherals, Patch Management, Laptops
- **Published:** September 19, 2026
- **Apply:** https://www.careerjet.com/jobad/usb056144096be69f2cdb35d419d8dc000

## About the Role

* Requires 4+ years of Desktop Support experience providing break/fix and VIP support in an Enterprise environment.
 * A reliable personal vehicle is required for occasional use (backfill / sub-building location support), and travel reimbursed at state defined mileage rates.
 * Ability to prioritize and manage multiple tasks efficiently while maintaining excellent communication and customer service skills.
 * Strong knowledge of desktop Windows operating system and troubleshooting techniques.
 * Experience troubleshooting common software applications (Microsoft Office Suite, antivirus programs, etc.).
 * Ability to troubleshoot hardware and software issues on desktops, laptops, and peripherals.
 * Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.) and wireless connectivity troubleshooting.
 * Strong attention to detail, outstanding written and verbal communication, and analytical problem-solving skills.
 * CompTIA A+ certification required. Other desktop support related certifications are beneficial.

## Description

We are seeking a dedicated and detail-oriented Desktop Support Technician to join our team. The ideal candidate will provide remote and hands-on technical support to Dallas County employees, ensuring that all desktop systems, hardware, and software are functioning efficiently. As part of the IT support team, you will play a crucial role in diagnosing and resolving technical issues, assisting with IT-related projects, and maintaining the overall health of the Dallas County IT endpoint infrastructure., * Responsible for hardware and software break/fix, PC imaging, maintenance, configuration, installation, upgrades, deployments, moves, and repair coordination of 3rd party vendor services.

 * Support will be provided remotely over SCCM where appropriate, visiting in person as necessary to fulfill support needs.
 * Work duties assist in related functional areas and may include service desk in-bound phone processing and asset management deployment and moves.
 * After hours On-call responsibility for two weeks approximately every three months. While on-call, may be required to visit County sites after-hours for emergency incidents.
 * Verify and troubleshoot patch management, mobile device management, and asset assignment.
 * Maintain and verify user account information including rights, security, & systems groups.
 * Shows awareness of and complies with security standards and regulatory requirements.
 * Provide support to Dallas County employees by resolving service requests remotely via phone, email, chat, or in person to ensure timely resolution.
 * Document support issues and resolutions for future reference and team knowledge sharing.
 * Collaborate with other IT staff to identify and implement IT solutions for the organization.
 * Provide excellent customer service and ensure a positive support experience for County employees., Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, an…
 + 1 day ago
+


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)