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# Desktop Analyst

- **Company:** LHH
- **Location:** Los Angeles, CA, United States
- **Salary:** $54,080.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Macintosh Computers, Health Informatics, Desktop Computing, System Center Configuration Manager, Kronos, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** September 19, 2026
- **Apply:** https://www.lhh.com/en-us/search-jobs/x/us_en_27_844845_3138983

## About the Role

* High school diploma or equivalent.
 * At least six months of IT experience; the role targets candidates with approximately six months to two years of experience.
 * Ability to troubleshoot computer hardware, software, printers, and peripherals.
 * Strong, clear, and professional communication skills.
 * Customer-service skills and the ability to work effectively with end users and technical teams.
 * Availability to work fully onsite in Los Angeles and perform on-call duties as needed.
 * Authorization to work in the United States without employer sponsorship.

Preferred Qualifications

 * Associate degree in a related field.
 * Hospital or healthcare IT support experience.
 * Experience imaging and deploying computers using SCCM and Casper.
 * Experience supporting both PCs and Macs.
 * Exposure to Cerner, FootPrints, and Kronos.
 * Experience with network-port activation, IDF patching, and workstation moves.

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support in a healthcare environment. This role supports desktop computers, laptops, Macs, printers, software, and peripherals across hospital and clinic locations.

The ideal candidate brings strong troubleshooting skills, professional communication, and a customer-focused approach. Hospital or healthcare IT experience is highly preferred.

Responsibilities

 * Troubleshoot and resolve end-user hardware, software, and peripheral issues.
 * Image, configure, and deploy PCs, laptops, and Macs using SCCM and Casper.
 * Install, repair, and maintain workstations and printers.
 * Activate network ports and perform desktop patching in IDF environments.
 * Assist with user and departmental equipment moves.
 * Support remote users and other locations while working onsite.
 * Respond to user questions and escalate unresolved technical or customer-service issues.
 * Follow established IT procedures and recommend improvements to support processes.
 * Maintain spare-equipment and parts inventory records.
 * Prepare defective parts for return to manufacturers.
 * Attend vendor training and participate in on-call duties as required.


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