> Markdown version of [/jobs/ext/3006203-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3006203-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Tempe, AZ, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $66,560.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, BitLocker Drive Encryption, Bomgar, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Office Suite, Remote Desktop Services, Remote Service Software, Remote Desktop Protocol (RDP), Software Troubleshooting, Microsoft Onedrive, Laptops, Servicenow, Windows Client - **Published:** September 19, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/az/tempe/84245b5f-53aa-4382-95ff-c61b0f2f2a18 ## About the Role ServiceNow Encryption Service Level Microsoft 365 Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Remote Desktop Services Mergers And Acquisitions BitLocker Drive Encryption Remote Desktop Protocol (RDP) Troubleshooting (Problem Solving), * 2+ years of Desktop Support experience * Windows 10/11 support and troubleshooting * Microsoft 365 support (Outlook, Teams, OneDrive, Office applications) * Manufacturing environment IT support experience preferred Nice to Have * Experience supporting mergers and acquisitions (M&A) activities * Pharma or laboratory environment support experience, * 3-5 years of Desktop Support experience within a corporate environment. * Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive. * Experience with remote support technologies such as Bomgar and RDP. * Experience supporting virtual meeting platforms, preferably Microsoft Teams. * Experience using ServiceNow or similar ticketing systems. * Strong troubleshooting, problem-solving, and customer service skills. * Excellent verbal and written communication abilities. * Ability to adapt quickly to changing priorities and business needs. * Must be flexible and willing to work any shift or schedule as business needs require, including day, evening, overnight, weekends, and holidays., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description * Provide technical support via phone, email, chat, remote tools, and in-person assistance. * Troubleshoot and resolve hardware, software, operating system, and application issues. * Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions. * Manage and resolve incidents, service requests, and tasks through ServiceNow. * Support workstations, laptops, mobile devices, printers, and other peripherals. * Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies. * Ensure timely ticket updates, documentation, and resolution while meeting service level expectations. * Escalate complex issues when necessary and serve as a technical resource for end users. * Identify recurring technical issues and recommend process improvements. * Maintain a high level of customer service and professionalism in all interactions. * Work collaboratively within a fast-paced team environment. * Travel locally between company locations as needed; mileage reimbursement provided. * Follow all applicable company policies, procedures, and compliance requirements. * Complete additional tasks as assigned by management., Mac OS Bomgar Writing Operations ServiceNow Encryption Service Level Microsoft 365 Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Remote Desktop Services Mergers And Acquisitions BitLocker Drive Encryption Remote Desktop Protocol (RDP) Troubleshooting (Problem Solving) +0 ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)