> Markdown version of [/jobs/ext/3006548-site-support-hamilton-wa](https://www.wearedevelopers.com/jobs/ext/3006548-site-support-hamilton-wa). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support - Hamilton, WA - **Company:** Stellar Industrial Supply - **Location:** Hamilton, WA, United States - **Experience:** Experienced - **Contract:** Temporary to permanent - **Skills:** Microsoft Excel, Business Software, Microsoft Outlook, Desktop Computing, Microsoft Office, Prophet, Workday - **Published:** September 19, 2026 - **Apply:** https://www.jofdav.com/jobs/59782993-site-support-hamilton-wa ## About the Role * High school diploma or equivalent required. Experience: * Two to three years of customer service, warehouse operations, industrial distribution, or related experience preferred. * Experience supporting customers in an on-site, industrial, warehouse, or manufacturing environment preferred. * Experience using ERP systems, preferably Prophet 21 (P21), is preferred. Knowledge, Skills & Abilities: * Excellent customer service and relationship-building skills. * Strong verbal and written communication skills. * Ability to work independently while managing multiple priorities in a customer-facing environment. * Strong organizational skills and attention to detail. * Proficiency with Microsoft Office applications, particularly Outlook and Excel. * Ability to learn and effectively use ERP systems, vending technologies, and other business software. * Strong problem-solving skills with the ability to identify issues and coordinate timely resolutions. * Positive attitude, professionalism, and commitment to delivering exceptional customer service. Additional Requirements: * Must be at least 18 years of age. * Must possess a valid driver's license and reliable personal vehicle. * Must be able to travel between multiple Janicki Industries facilities throughout the workday. Mileage reimbursement is provided in accordance with company policy.Must be able to pass a background check and drug screening. * Must maintain regular and reliable attendance. ## Description The Site Support Representative serves as the primary on-site customer service resource at assigned customer locations, delivering exceptional service while supporting daily operational needs. This role is responsible for building strong customer relationships, responding to inquiries, coordinating with internal teams, and ensuring customers receive timely, accurate, and effective support. The Site Support Representative partners closely with Customer Experience, Account Management, Solutions, Operations, and other departments to resolve issues, support inventory management, assist with vending and technology solutions, and maintain compliance with customer-specific policies and procedures. Success in this role requires strong communication, organization, problem-solving skills, and a commitment to delivering an outstanding customer experience. This position is assigned to Janicki Industries and provides dedicated onsite support across multiple customer facilities in the Hamilton and Sedro-Woolley area. The Site Support Representative travels between assigned locations throughout the workday, serving as Stellar's onsite representative while supporting customer operations and delivering an exceptional customer experience. Essential Duties and Responsibilities: Customer Service & Account Support * Serve as the primary on-site point of contact for customer inquiries regarding orders, deliveries, products, and service requests. * Deliver exceptional customer service through timely communication, accurate order processing, and proactive problem resolution. * Accurately enter quotes, orders, and customer information into the Prophet 21 (P21) ERP system. * Expedite open quotes and orders while ensuring accuracy and customer satisfaction. Inventory & Solutions Support * Monitor customer-specific inventory levels, including Min/Max quantities and safety stock requirements. * Support vending machine operations and other automated inventory management solutions implemented by the Solutions team. * Learn and utilize customer-specific technologies, systems, and processes to support efficient operations. * Identify inventory concerns and coordinate with internal teams to resolve issues. Cross-Functional Collaboration * Serve as a liaison between customers, Account Managers, Customer Experience, Specialists, Solutions, Operations, and other internal departments. * Coordinate information and resources to ensure customer requests are addressed promptly and accurately. * Communicate customer needs, concerns, and opportunities for improvement to appropriate internal stakeholders. Customer Site Compliance * Follow all customer-specific policies, procedures, safety requirements, and security protocols while working on-site. * Maintain required customer certifications, training, and site access credentials. * Represent Stellar professionally while fostering positive customer relationships. Janicki Customer Support * Provide dedicated onsite support across multiple Janicki Industries facilities in the Hamilton and Sedro-Woolley area. * Travel between assigned customer facilities throughout the workday to support operational and customer service needs. * Coordinate with Janicki personnel to support daily operations while ensuring a seamless customer experience. Professional Standards * Participate in ongoing training to maintain knowledge of Stellar products, services, systems, and processes. * Demonstrate professionalism, accountability, integrity, and a commitment to Stellar's values. Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs Hours/Schedule: * Full-time position, up to 40 hours per week. * Standard work schedule is Monday through Friday, 6:30 a.m. - 3:00 p.m. * Overtime may be required based on customer and business needs., * Regular use of computers, handheld devices, barcode scanners, vending systems, and standard office equipment. * Frequent reaching, bending, and repetitive hand movements while supporting customer operations. * Ability to lift up to 30 pounds regularly and up to 75 pounds occasionally. * Ability to perform physical tasks required to support customer service, inventory, and operational activities. Work Environment: * Primarily performed at assigned customer locations, including warehouse, manufacturing, industrial, and distribution environments. * Regular interaction with customers, vendors, and cross-functional Stellar team members. * Fast-paced environment requiring responsiveness, adaptability, and effective prioritization. * Regular use of ERP systems, Microsoft Office applications, vending technologies, and other business software. * Must follow all customer-specific safety, security, and workplace policies while on-site. ## Related Videos - [Quantum DevOps - Enabling Industrial Engineering](https://www.wearedevelopers.com/videos/100282-quantum-devops-enabling-industrial-engineering) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)