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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support Technician I - **Company:** Western Governors University - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Salary:** $50,586.0 - $73,382.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, System Configuration, Data Security, Identity and Access Management, Remote Access Technology, Office365, Microsoft InTune, Information Technology, Casper Suite, Laptops, Workday, Servicenow - **Published:** September 19, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88370827/1 ## About the Role If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career., The Site Support Technician I will provide professional and prompt customer service in all activities. They will work directly with all levels of staff including executives and their assistants. The direct customer service nature of this position requires work on-site during hours of operation. The scope of this position is generally well-defined but will also require the technician to be self-motivated and self-sufficient., Excellent verbal and written communication skills. Demonstrates high standard of ticket management by communicating and following well documented troubleshooting steps. Ability to understand and foster change that takes place in areas of support for employees and equipment. Provide excellent customer service by being courteous, professional, understanding, and accommodating. Takes an active role in increasing VSAT %. Ability to prioritize and re-prioritize workload as needed. Ability to understand the impact a user is experiencing and proceed accordingly. Understands the importance of compliance with confidentiality, security principles, and information protection. Ability to take ownership of own work and actively seeks opportunities to learn from others. Ability to leverage team members, knowledge bases, and People Center for Information. Driven to take initiative and can follow directions and knowledge bases with tasks and projects. Knowledge of configuring, troubleshooting, and deploying Apple & Windows workstations. Excellent organizational and time management skills. Foundational knowledge of the Microsoft 365 web/desktop applications - Excel, Word, Outlook, Teams, and OneDrive. Proven troubleshooting skills for Mac and Windows OS systems in an Enterprise environment. High knowledge in working with System Management software such as N-Central, JAMF, and Intune. Excellent interpersonal and analytical skills. Good decision-making capabilities and the ability to follow up on decisions., High School diploma 2 years of experience in troubleshooting Windows/MacOS workstations and iPads, configuring and deploying Windows/MacOS laptops and Office365 applications. Basic knowledge of IT, security principles, confidentiality, and information protection standards and processes., ITIL Foundations and CompTIA A+ Certifications Experience with AD, IIQ (Identity Management), ServiceNow, and/or Workday. Additional experience in configuring and deploying laptops, in an enterprise environment. Experience shipping packages using FedEx, UPS, and/or USPS. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing or walking between on-site locations. Occasional crawling under desks. Must be able to lift up to 25 pounds regularly. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. ## Description The Site Support Technician I provides the company with essential IT services such as basic troubleshooting, break/fix operations, deskside support, walk up support, OS, software, hardware, and accessory support and provisioning. Duties also include fulfilment services such as packing, shipping, receiving, and computer cleanup. The Site Support Technician I will also work from a ticketing queue to accomplish the same work. They will be expected to keep excellent up-to-date notes and documentation., Assign and escalate inbound tickets appropriately within the team. Monitor for inbound interactions in ServiceNow, flipping to appropriate ticket type (incident/request) Monitor own ticket assignments to fulfil requests and resolve issues. Troubleshoot employee issues via email, IM, phone call, utilizing screen share and remote access tools as necessary. Provide deskside support including desk & office equipment setups and Tier I audiovisual support in conference rooms. Assist with covering front desk for walk-up issues and requests. Assist with temporary access badge requests. Escalate issues to a Technician II/III when appropriate. Monitor Teams channels for escalations, issue trends, and support reach outs. Provision laptop computers as needed for urgent replacements and equipment refresh. Fulfil hardware requests via locker system or shipping to staff. Assist with equipment deliveries, stocking shelves, stockroom organization and cleanliness. Assist with on-site printer consumable replenishment and meter reads as needed. Process returned equipment - redeploy, repurpose, or recycle. Facilitate daily FedEx pickups. Assist employees with equipment returns by providing FedEx drop off options, shipping labels, or packing materials. Apply organizational policies and procedures and develop creative solutions to solve issues. Performs other related duties as assigned., Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty. The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area. Problem Solving and Decision Making: Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and offer potential solutions. Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve. Communication and Influence: Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)