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# Change Manager

- **Company:** Freshfields
- **Location:** Manchester, UK
- **Salary:** £36,452.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft SharePoint
- **Published:** September 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5891555059

## About the Role

* Experience supporting change, adoption or transformation activity in a complex organisation.
 * Strong communication skills, with the ability to adapt messaging for different audiences and channels.
 * Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
 * Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
 * Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
 * A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools., You do not need experience in every area listed below; however, exposure to one or more of the following would be beneficial:
 * Technology adoption, digital transformation or process change within a global or matrixed environment.
 * CRM platforms, enterprise systems or AI-enabled tools.
 * Creating communications, training or engagement materials across channels such as SharePoint, email, presentations or video.
 * Using adoption data, user feedback or performance insight to shape change activity.
 * Professional services or another fast-paced, stakeholder-led environment.

## Description

We are looking for a Change Manager to join our MBD Global Operations team during an important period of transformation. You will help colleagues adopt new technology, improved ways of working and AI-enabled tools, ensuring change is clearly communicated, effectively embedded and aligned to business priorities.

What You Will Do

 * Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
 * Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
 * Design and deliver practical training, workshops and supporting materials to build confidence and capability.
 * Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
 * Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
 * Build and support a global network of change champions and super-users.
 * Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.


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