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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dedicated Support Engineer - Comcast Technology Solutions - **Company:** Comcast - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon S3, Data Analysis, Software as a Service, Cloud Engineering, Computer Programming, System Configuration, Data Integrity, Distributed Systems, Amazon DynamoDB, Python (Programming Language), Software Deployment, Data Streaming, Datadog, Software Troubleshooting, Git, Containerization, Git Flow, Functional Programming, Cts+, Splunk, Software Version Control, Docker, Programming Languages - **Published:** September 20, 2026 - **Apply:** https://dejobs.org/x/x/86192D68E96049889AB243F10D76E417/job/ ## About the Role * Professional coding experience with Python or a similar programming language, with the ability to develop automation, tooling and operational solutions. * Experience using Git and modern source control practices such as Gitflow. * Strong troubleshooting, analytical and problem-solving skills. * Excellent written and verbal communication skills. * Proven commitment to delivering outstanding customer experiences. * Ability to communicate technical issues clearly and confidently to both technical and non-technical audiences. * Willingness to participate in a 24×7 on-call support rotation. Desirable Skills & Experience * Experience deploying, configuring and supporting workloads within Amazon Web Services (AWS), including S3, Lambda and DynamoDB. * Familiarity with containerisation technologies such as Docker. * Experience with observability and monitoring platforms such as Datadog and Splunk. * Experience working within SaaS, cloud-native or large-scale distributed environments., Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years ## Description At CTS, there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience., * Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. * Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes. * Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements. * Lead and support operational readiness activities for new customer onboarding, product launches, platform enhancements and custom customer integrations, ensuring monitoring, alerting, documentation, support procedures, maintenance requirements and team readiness are established prior to production deployment and successful transition into operational support. * Develop and maintain automation, utility and monitoring solutions using technologies such as Python, AWS, Datadog and Splunk. * Participate in a 24×7 on-call rota and respond effectively to critical customer incidents. * Troubleshoot and resolve all but the most complex technical issues with minimal supervision. Lead technical outage bridges, coordinate cross-functional resources, and drive escalated customer issues through to resolution by partnering with Product Engineering, Professional Services, Service Delivery and other internal teams. * Act as the customer advocate throughout the escalation process, ensuring appropriate ownership, prioritisation and follow-through while providing timely updates and driving issues to a successful resolution. * Act as a trusted operational representative during customer meetings, service reviews and incident discussions, providing clear and confident updates on active issues, root cause investigations, service performance and remediation plans while building trust in CTS's support and operational capabilities. * Monitor, analyse and report on operational performance, identifying trends, risks and opportunities for improvement through data-driven insights. * Serve as a technical contributor to cross-functional projects and initiatives, ensuring successful delivery and execution. * Provide technical input into the design and evolution of new products, platforms and architectural changes. * Analyse issues relating to system design, configuration, data flow and data integrity across complex, multi-product environments. * Plan, execute and validate routine maintenance activities to minimise customer impact and ensure service stability. * Identify opportunities to improve service reliability, operational efficiency and supportability through automation, process improvement and proactive problem management. * Mentor and support less experienced team members through knowledge sharing, coaching and technical guidance. * Maintain professional development through ongoing training and relevant industry certifications. * Exercise sound judgement and make informed decisions independently on matters of operational and technical significance. ## Related Videos - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)