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# 2nd Line Support Engineer

- **Company:** Spectrum IT Recruitment
- **Location:** Southampton, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, VoIP, Cloud Computing, Monitoring of Systems, Microsoft Office, System Center Configuration Manager, Azure Active Directory, Wide Area Networks, SC Clearance, Cisco, Vmware
- **Published:** September 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5890530383

## About the Role

* Previous experience within a 2nd Line, Deskside or Onsite Support role
 * Knowledge of technologies such as Microsoft 365, Windows and Exchange
 * Knowledge of Entra ID / Azure AD
 * Knowledge of SCCM and VMware
 * Knowledge of networking and VoIP
 * Knowledge of remote support and monitoring tools
 * Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but is not essential
 * Ideally, we already hold SC Clearance
 * Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years

## Description

* Provide 2nd line deskside and onsite IT support
 * Troubleshoot hardware, software, network and access issues
 * Manage incidents and service requests through to resolution
 * Support Microsoft 365, Windows and endpoint environments
 * Assist with projects, changes and service improvements
 * Maintain accurate ticket records and technical documentation
 * Provide a professional, customer-focused service

Technologies:

 * Azure
 * Cisco
 * Hardware
 * Support
 * Microsoft 365
 * Mobile
 * Network
 * VMware
 * Windows
 * Office 365
 * Cloud, We are looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset. The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service. Our service desk team is office based four days per week and works from home on Fridays, so please consider this before applying.


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