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# IT Operations Centre Analyst

- **Company:** Equans
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Information Technology Operations, Network Security, Microsoft Servers, PRINCE2
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=930510c339ba62cd

## About the Role

* Minimum 2 years of experience in a similar role, ideally 3-5 years.
 * Graduated from IT related fields.
 * ITIL certification - 'ITIL Foundation' minimum.
 * Network & Security qualifications.
 * Microsoft Server Qualifications (MCP).
 * Any additional IT certification (e.g. PRINCE2) or vendor certification is a plus.

## Description

* Coordinate and manage incidents end-to-end, ensuring timely restoration of service.
 * Triage escalated technical issues and engage the appropriate resolver teams and suppliers.
 * Schedule and coordinate patching activities with internal teams.
 * Review backup logs and follow up on failed backup jobs with appropriate teams.
 * Support Change Management by ensuring visibility and approvals for planned work impacting the ITOC.
 * Support Service Transition by ensuring new or decommissioned CIs are captured in service processes.
 * Maintain accurate incident queues and ensure timely updates within the service management tool.
 * Provide daily operational checks (non-monitoring), such as verifying process compliance, service desk escalations, or hardware build activities.
 * Produce accurate reporting for patching progress and operational KPIs.
 * Participate in small project activities relevant to ITOC responsibilities.


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