> Markdown version of [/jobs/ext/3008179-it-support-lead](https://www.wearedevelopers.com/jobs/ext/3008179-it-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - **Company:** Parity - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £47,767.0 - **Contract:** Permanent contract - **Skills:** Wireless LAN, Artificial Intelligence, Apple Mac Systems, Command-Line Interface, Software as a Service, Cyber Security, Linux, Information Technology Operations, Networking Hardware, Procurement Software, DataOps, Software Engineering, Wireless Access Point, Scripting, Information Technology, Free and Open-Source Software, Web3.js, Hardware Infrastructure, User Administration - **Published:** September 20, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5891554316 ## About the Role * 5+ years of experience in IT support or IT operations, including experience managing or mentoring a team. * Comfortable using AI tools to automate workflows and improve support processes, and genuinely curious about applying this further. * Experience with user access management in a fast-moving, multi-SaaS environment. * Experience with MDM and EDR products. * Strong understanding of LAN and WLAN logical and physical infrastructures, from structured cabling to network device management, which includes access layer switches, firewalls, and access points. Experience with different network vendors is a plus. * You have knowledge of Linux (desktop and server) and Mac operating systems to be comfortable and sure when supporting end users. * Familiarity with on premise server hardware and operations, from minimal to moderate complexity. * Confident on the command line interface - both in Linux and Mac environments. Scripting skills or automation experiences is a plus. * Understanding of how software development teams work and the tools they typically rely on. * A solutions-oriented mindset, system-thinking abilities, comfortable working cross-functionally to get things done. * Financial discipline: you know exactly where every euro goes. * Passion and good knowledge of common Open Source Software products * English proficiency at C1 level or native speaker. ## Description * Highly motivated to contribute to Parity's mission and be part of something bigger * Excited to work on projects that are groundbreaking and complex * Autonomous, but also collaborate well with others * Take maximum accountability and have minimum ego at work * Comfortable with chaos and adapting to the ever-changing Web3 space * Continuously educating themselves about Parity and the wider Polkadot ecosystem About the Team We're looking for an IT Support Lead to level up how we deliver IT services across a remote-first, global organisation. You'll be a part of the Operations & Culture team and manage one End User Support Engineer. You'll act as the technical escalation point, and drive smarter, more automated ways of working, both within IT and for the tools we bring to the rest of the company. This is a hands-on management role: you'll coach and grow your team while staying close enough to the work to support end users and spot where AI and automation can remove friction, and where our procurement processes need a sharper eye. Team management * Manage and mentor our End User Support Specialist, setting clear priorities and supporting their growth. * Own the day-to-day coordination of support tickets from creation to resolution, and act as the escalation point for complex or high-stakes issues, bringing enough technical depth to help identify root causes and permanent fixes. * Get hands-on with end user support yourself, troubleshooting issues directly and role-modelling a strong service and support orientation for the team. This will be a significant part of your day-to-day. * Build a high-performance, data-oriented culture within IT support. AI & automation * Support the adoption of AI and automation across IT support workflows, from ticket triage to recurring processes, so the team works efficiently and spends less time on repetitive tasks. * Proactively identify new tools and approaches to deliver more efficient, cost-effective IT support as the business evolves. * Apply automation to your own processes and reporting where it makes sense. IT procurement & vendor management * Own IT procurement from vendor selection to ongoing relationship management. * Handle individual laptop and hardware purchases for new hires in hard-to-reach or logistically complex countries, drawing on real expertise in sourcing and international delivery to make sure equipment arrives reliably and on time. This is a regular, recurring part of the role given how distributed our team is. * Set up regular monitoring and auditing of vendor and provider performance to ensure quality, reliability, and value for money. * Develop new procurement approaches suited to a remote-first company sourcing hardware and services across many countries, including markets where procurement is traditionally difficult. Systems & operations * Manage and monitor the reliable delivery and performance of core IT systems against agreed BAU standards. * Ensure seamless IT onboarding and offboarding across our global team. * Communicate incidents and resolution plans clearly with third-party vendors and service providers. * Collaborate with SRE, Security, and Workplace teams to support IT security, compliance, and reliability. ## Related Videos - [Smart Contract fundamentals - My first DApp](https://www.wearedevelopers.com/videos/52-smart-contract-fundamentals-my-first-dapp) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)