> Markdown version of [/jobs/ext/3009269-head-of-lifecycle-support-for-service-line-challenging-solutions-all-genders-welcome](https://www.wearedevelopers.com/jobs/ext/3009269-head-of-lifecycle-support-for-service-line-challenging-solutions-all-genders-welcome). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Head of Lifecycle & Support for Service Line Challenging Solutions (all genders welcome)

- **Company:** ROSEN Group
- **Location:** Konigsmoos, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Lifecycle Management, Knowledge Management, Requirements Management
- **Published:** September 20, 2026
- **Apply:** https://www.xing.com/jobs/lingen-head-lifecycle-support-service-line-challenging-solutions-genders-157991369

## About the Role

* Bachelor's or Master's degree in Engineering, Science, or Business; advanced degree advantageous for complex lifecycle and support environments
 * 8+ years of progressive experience across service lifecycle, application support, or adjacent operations (e.g., delivery, quality, product/application management) within the pipeline or related industry; experience working at the interfaces with stakeholders (e.g., GBLM)
 * 3-5+ years of leadership experience managing multidisciplinary teams and steering cross-functional initiatives
 * Experience in contributing to or running service strategies and achieving defined performance targets
 * Expertise in Service lifecycle management intelligence, including roadmap administration, change management, and structured requirements input to development
 * Experience in Support and escalation framework
 * Familiarity with compliance and quality systems
 * Business acumen in service portfolio management (commercial models, process efficiency, and performance tracking)
 * Strong program/project management and dependency management skills
 * Fluent in written and spoken English

## Description

* Lead service lifecycle for the Service Line Challenging Solutions: establish, maintain, and improve processes from market introduction through maintenance, enhancement, and retirement, ensuring traceability and proactive risk management
 * Define the operating model for 2nd Level support and align management of 3^rd level Support with product area/R&D: organize the escalation chain, clarify ownership, and ensure timely, high-quality resolution of complex cases; reduce recurring effort via knowledge capture and improvements
 * Translate business strategy into near-term tactics through the Service Managers incl. capacity/CAPEX needs for Lifecycle & Support (rolling ~12-18 months), ensuring delivery within agreed quality, time, and cost; contribute to longer-horizon roadmaps
 * Establish framework for service readiness and create transparency for related service landscape
 * Administer service roadmaps for the service lifecycle aspects; provide structured input to requirements management for development projects and support needs (e.g., diagnostic algorithms, workflows, tools)
 * Consolidate field feedback & support insights into improvement backlogs; define target TRLs for technical systems to enable handover into lifecycle management and reduce downstream support effort
 * Ensure smooth transition of new technologies and solutions from R&D into Operations and Lifecycle Management, establishing clear readiness criteria and sustainable support structures
 * Define and ensure conditions for complaint-free application against performance-relevant regulations; monitor compliance and initiate corrective actions
 * Monitor service processes, procedures, and work instructions; maintain the commercial/operating framework in line with the business line's strategy
 * Lead dependency management across Divisions and R&D for cross-functional deliveries; actively participate in M&T sessions to drive decisions and alignment
 * Plan and monitor budget, capacity, and capabilities for lifecycle and support, including qualification requirements and resourcing requests
 * Establish continuous improvement using service metrics; institutionalize lessons learned and best practices across regions/process steps
 * Ensure adherence to health, safety, quality, and sustainability requirements throughout service delivery and support
 * Lead, coach, and develop a multidisciplinary team of Service Managers and specialists, fostering accountability, collaboration, and continuous learning, * Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
 * Customized engineering consultancy providing efficient asset integrity management
 * Production and supply of customized novel products and systems
 * Market-driven, topical state-of-the-art research and development providing "added-value" products and services