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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Oneview Healthcare - **Location:** St. Louis, MO, United States - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, IPTV, Log Analysis, Microsoft Software, Microsoft SQL Server, Windows Servers, Routing, Windows PowerShell, Airwatch, Server Administration, Virtual Local Area Networks, Web Applications, Datadog, Network Switches, Network Routing, Scripting, Computer Network Technologies, Information Technology, Health Level Seven International - **Published:** September 20, 2026 - **Apply:** https://www.careerbuilder.com/job-details/support-engineer-saint-louis-mo--e237079e-e1c5-4107-a84d-ffa3952930a6 ## About the Role * Relevant work experience in a technical support, application support or similar SaaS support environment * Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks with a high percentage of first line resolution. * Fast learner and self-starter, eagerness to learn the technical details of how our software works. * Good troubleshooting skillsets and proven experience of testing proposed solutions. * Relevant qualification in Computer Science or similar related discipline and/or a minimum of 3+ years relevant work experience. * Knowledge of Microsoft Technologies- MSSQL, Web Applications, Windows Server and Azure Cloud Infrastructure. * Scripting skills- PowerShell or similar * Knowledge of enterprise monitoring tools- Datadog or similar * Networking knowledge in Routing and Switching (VLAN, DHCP, DNS) * Experience with Airwatch or any other Mobile device management tool is beneficial. * Knowledge of Healthcare System, HL7 standards and integration engines (Mirth) is beneficial. * Enterprise AV/IPTV experience is beneficial. * Excellent interpersonal communication skills including flexibility with a diverse customer base across the world. * Fluent English, both verbally and in writing * Applicants must be flexible to work within our rotating shift patterns - including weekend work and Public Holidays. Please note: This is shift working pattern so we are looking for people who are available out side of normal hours and possible weekend work as we operate a 24hour Support Model. Skills: 1st Level Support, Analysis Skills, Communication Skills, Computer Science, Customer Relations, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, English Language, HL7 (Health Level 7), Hardware Administration, Healthcare, Healthcare Quality, Help Desk, High Tech Industry, Hospital, Identify Issues, Interpersonal Skills, Mobile Devices, Network Routing, Network Switching, Problem Solving Skills, Quality Assurance, Quality Management, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Administration, Software as a Service (SaaS), Team Player, Technical Support, Testing, Time Management, Trend Analysis, VLAN (Virtual Local Area Network), Windows PowerShell ## Description The successful candidate will be a customer-oriented individual who is passionate about the Oneview product. You will be the first line of support and will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained, and service level commitments are consistently met., * Assuring all Oneview Healthcare customers are provided efficient, friendly and timely support. * Provide 1st and 2nd level technical (Hardware and Software) support to Oneview's global users, typically interacting with the internal technology support function at healthcare institutions, in an accurate, efficient, and timely manner. * Monitoring and Log analysis to identify problem trends. * Assist customers in the triage and problem-solving process and properly escalate unresolved incidents to the next level of support where required. * Follow up with customers, provide feedback and see problems through to resolution. * Utilize excellent customer service skills to exceed customers' expectations and meet and exceed the set customer-specific service level agreements. * Perform quality assurance testing as necessary with the other technology teams. * Ensure the documentation of the root cause is recorded in the tickets and incidents are closed with 100% customer satisfaction. * Participate in growing knowledge of help desk procedures, products and services. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)