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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - **Company:** NADIA CARE LLC - **Location:** Jacksonville, FL, United States (Remote available) - **Experience:** Expert - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, Software Documentation, CompTIA Security+, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Windows PowerShell, Azure Active Directory, Scripting, Office365, Microsoft InTune, Patch Management, Gsuite, User Administration, Unified Endpoint Management - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b8fbde28b0cf05f8 ## About the Role * 4-6+ years of IT support experience, including experience as the senior or sole IT resource * 2-3 years of experience in a startup environment * Demonstrated experience being the "one-person IT department" handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on * Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment * Experience handling PHI and working in HIPAA-regulated environments * Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership * Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team * Hands-on experience with Microsoft Intune * Experience supporting both Windows and macOS environments * Experience owning IAM / access management strategy and end-to-end onboarding-offboarding processes * Experience with ticketing systems and managing work within SLAs * Scripting experience (PowerShell, Bash) for task automation * Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics * Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment * Must be based in the United States, Eastern Time Zone, * Familiarity with least-privilege access principles * Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response) * SOC 2 familiarity * Experience with Microsoft Defender, Azure AD * Google Workspace administration experience * Experience mentoring or providing technical guidance to junior IT staff * Microsoft Endpoint Administrator * Google Workspace Administrator * CompTIA Security+ * ITIL Foundation ## Description We are seeking an IT Support Lead to own day-to-day IT operations, user lifecycle management (onboarding/offboarding), and identity & access management (IAM) for our growing, distributed team. This role goes beyond execution; you'll set the standards, own the processes end-to-end, and serve as the primary technical escalation point and the CISO's key operational partner on access and security matters. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, driving IAM strategy, and making sure the right people have the right access at the right time. The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, IAM/access control, core security fundamentals, and thrives in a fast-paced, compliance-driven environment (HIPAA). You've ideally operated as the sole or senior IT resource at a startup, comfortable wearing every hat, owning ambiguous problems independently, documenting your work, and balancing reactive support with proactive process improvement. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues., * Serve as the primary point of contact and escalation lead for Tier 1-3 technical support requests via ticketing systems (e.g., HappyFox) * Support end users across both Windows and macOS environments, including hardware, OS, and application issues * Troubleshoot connectivity, printing, email, and general software/access issues * Triage and resolve tickets within defined SLAs, owning escalation paths for complex issues * Own documentation standards: maintain clear, audit-ready records of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM: * Own end-to-end onboarding/offboarding: bi-weekly training for new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees * Own identity and access management (IAM) strategy, including the cadence and rigor of periodic user access reviews, role/permission assignment, and timely deprovisioning * Apply and enforce least-privilege principles when granting or reviewing access to systems and applications * Support SSO configuration and troubleshoot SaaS application access issues * Maintain accurate, audit-ready records of who has access to what Device, Endpoint Management, and Systems Administration: * Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet * Set and enforce security policies across endpoints, including encryption, patching, and compliance configurations * Support and monitor Microsoft Defender across managed devices * Handle physical logistics for company devices, including shipping/receiving equipment for new hires, offboarding, and repairs * Own device inventory tracking and lifecycle management of company hardware, including procurement recommendations * Manage Google Workspace users, groups, and settings * Maintain and troubleshoot core SaaS tools used across the organization Automation & Scripting: * Build and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasks * Proactively identify and drive opportunities to streamline onboarding/offboarding and device provisioning workflows Security & Compliance: * Support HIPAA controls relevant to IT operations and access management * Apply strong security fundamentals across endpoints, identity, and access, including encryption, patching, MFA/conditional access, least-privilege enforcement * Assist with audit evidence collection and enforcement of security policies as needed * Partner with the CISO on access-related security requests and remediation items ## Related Videos - [JavaScript? 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