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# IT Support (2nd Level) - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Issue Tracking Systems, Windows Servers, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=374891

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Berufserfahrung im IT-Support (2nd Level) erforderlich
 * Sehr gute Deutschkenntnisse, Englisch mindestens gut
 * Kenntnisse in Windows-Servern, Netzwerken, IT-Sicherheit und Ticketsystemen
 * Analytisches Denkvermögen, Serviceorientierung und Kommunikationsstärke
 * Teamfähigkeit, Belastbarkeit und lösungsorientierte Arbeitsweise

## Description

* Annahme und Bearbeitung von Störungen, die im 1st Level nicht gelöst werden konnten
 * Analyse und Behebung komplexer IT-Probleme (Hardware, Software, Netzwerk)
 * Installation, Konfiguration und Wartung von Systemen und Anwendungen
 * Unterstützung bei Rollouts und IT-Projekten
 * Dokumentation von Lösungen und Erstellung von Wissensartikeln
 * Zusammenarbeit mit internen Teams und externen Dienstleistern


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