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# Technical Support Engineer

- **Company:** Elite
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, User Authentication, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Cloud Computing Security, Cloud Engineering, Cyber Security, Databases, Relational Databases, DevOps, Distributed Systems, Hypertext Transfer Protocols (HTTP), Identity and Access Management, Internet Security, JSON, Python (Programming Language), Transport Layer, PostgreSQL, Log Analysis, MySQL, OAuth, OpenID, Role-Based Access Control, Reliability Engineering, Azure Active Directory, Security Assertion Markup Language (SAML), Software Engineering, Systems Integration, Scripting, Google Cloud, Okta, Kotlin, Kubernetes, Infrastructure Automation Frameworks, Bug Reporting, Slack, Data Management, Api Design, Restful APIs, Terraform, Webhooks, Docker, Golang
- **Published:** September 20, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-new-york-ny--ebc08f4d-6b72-4553-8858-fed8e4213c92

## About the Role

* 2-5+ years of experience in Technical Support Engineering, Production Engineering, DevOps, SRE, Solutions Engineering, or similar technical customer-facing role
 * Proven troubleshooting and problem-solving skills across complex distributed systems
 * Hands-on experience with at least one major cloud platform: AWS, GCP, or Azure
 * Working knowledge of Kubernetes and Docker
 * Good understanding of REST APIs, HTTP, JSON, webhooks, and API-based integrations
 * Familiarity with authentication and authorization concepts such as OAuth, OIDC, SAML, RBAC, IAM, service accounts, and permissions
 * Ability to read and analyze logs, traces, configuration files, and API responses
 * Familiarity with relational databases such as PostgreSQL or MySQL
 * Basic scripting ability in Python, Bash, Go, or another language for troubleshooting and automation
 * Excellent written and verbal communication skills
 * Strong ownership mentality. You stay with an issue until the customer has a clear path forward
 * Ability to operate independently on customer issues with minimal oversight after onboarding
 * Comfort troubleshooting unfamiliar systems and learning on the job

Nice to Have

 * Experience with Identity and Access Management, Privileged Access Management, or cloud security
 * Experience with AWS IAM, Azure Entra ID, GCP IAM, Okta, Auth0, or similar identity platforms
 * Understanding of Kubernetes RBAC and cloud-native authorization models
 * Experience troubleshooting SaaS integrations and enterprise customer environments
 * Familiarity with infrastructure-as-code tools such as Terraform
 * Ability to read application code in Go or Kotlin/Java
 * Previous experience supporting a cybersecurity or infrastructure product
 * Background in software engineering or SRE roles (demonstrates troubleshooting depth), Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Authentication, Automation, Bash Scripting, Cloud Applications, Cloud Computing, Communication Skills, Customer Relations, DevOps, Distributed Computing, Docker, Environmental Issues, Fortune 500 Customers, GCP (Good Clinical Practices), Go Programming Language (Golang), HTTP (HyperText Transport Protocol), High Tech Industry, Identify Issues, Identity Data Management, Incident Response, Internet Security, JSON, Java, Kotlin, Machine Tool, Microsoft Windows Azure, MySQL, OAuth, Onboarding, PostgreSQL, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Documentation, Product Engineering, Production Support, Python Programming/Scripting Language, REST (Representational State Transfer), Relational Databases (RDBMS), Root Cause Analysis, Scripting (Scripting Languages), Security Assertion Markup Language (SAML), Slack, Software Engineering, Software as a Service (SaaS),
Technical Support, Testing, Track Customer Issues, Writing Skills

## Description

As a Support Engineer, you will own technical customer issues from initial investigation through resolution or escalation, troubleshooting integrations and access flows across customer environments. You'll be responsible for diagnosing complex infrastructure problems, reproducing customer-reported issues, and providing engineering with clear reproduction steps and technical context., * Own technical customer issues from initial investigation through resolution or escalation

 * Troubleshoot platform integrations, access flows, and configuration issues across customer environments
 * Investigate issues involving APIs, authentication and authorization, cloud infrastructure, Kubernetes, databases, networking, and identity providers
 * Analyze application and infrastructure logs to identify root causes and distinguish configuration issues from product defects
 * Replicate customer-reported issues and provide Engineering with clear reproduction steps, logs, evidence, impact, and technical context
 * Work directly with customers through tickets, Slack, and other support channels to diagnose and resolve technical problems
 * Identify recurring customer issues and translate them into documentation, product improvements, tooling, or process improvements
 * Provide technical feedback to Product and Engineering based on patterns observed across customer environments
 * Participate in incident response and customer communication when production-impacting issues occurs


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