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# Jr. IT Analyst

- **Company:** Horizontal Talent
- **Location:** Tonawanda, NY, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), VoIP, Business Systems, Desktop Computing, Linux, Ethernet, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Architecture, Network Connections, Remote Access Technology, Wide Area Networks, Wintel, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Laptops, Network Server
- **Published:** September 20, 2026
- **Apply:** https://www.jofdav.com/jobs/59792566-jr-it-analyst

## About the Role

* At least 2 years of experience supporting PCs, servers, printers, and network infrastructure
 * Working knowledge of Windows Server operating systems
 * Experience supporting Wintel/Linux NetPCs and standard/process PCs
 * Strong troubleshooting ability across network and telecom environments
 * Familiarity with Microsoft Office 365 and Microsoft Teams
 * Ability to manage ITSM tickets efficiently and prioritize tasks effectively
 * Clear communication and strong customer service mindset
 * Self-motivated, dependable, and comfortable working in a fast-paced environment
 * High school diploma or equivalent required

Preferred Skills

 * Hands-on experience with HP, Zebra, or other manufacturing printers
 * Knowledge of firewall, router, switch, and VPN support
 * Experience in an industrial, plant, or site-based support environment
 * Ability to identify issues quickly and follow through to resolution
 * Flexibility to support a wide range of IT needs across users and systems

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates from all backgrounds and encourage qualified individuals to apply.

## Description

Join a dynamic onsite IT support opportunity where you'll help keep essential business systems running smoothly across desktop, server, printing, voice, and network environments. This role is a great fit for a hands-on problem solver who enjoys supporting end users, resolving technical issues, and contributing to a reliable, efficient workplace.
Responsibilities

 * Support site-level IT infrastructure, including desktops, laptops, NetPCs, servers, printers, VoIP phones, and network connectivity
 * Configure, deploy, install, migrate, patch, replace, and triage hardware and software as needed
 * Provide day-to-day support for Windows Server environments and related systems
 * Assist with HP and manufacturing printer support, including Zebra devices and similar equipment
 * Troubleshoot issues across Ethernet, wireless, LAN/WAN, firewalls, routers, switches, VoIP, and VPN technologies
 * Deliver standard and local software support, including Microsoft Office 365 and Microsoft Teams
 * Accept, update, and close ITSM tickets in a timely manner while meeting service level expectations
 * Help maintain dashboard visibility for PCs, tickets, telecom, and system vulnerabilities
 * Complete required training and follow plant, corporate IT, and safety procedures
 * Work independently with minimal direction while staying responsive to site needs


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