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# IT Support Technician

- **Company:** SUBSURFACE ENTITIES, INC.
- **Location:** Charleston, SC, United States
- **Experience:** Experienced
- **Salary:** $43,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Cyber Security, Windows Remote Assistance, Software Vulnerability Management, Computer Equipment
- **Published:** September 20, 2026
- **Apply:** https://www.thejobnetwork.com/job/94b53692-1a61-488f-8b35-37f2d922ecb1/it-support-technician

## About the Role

* Ability to handle pressure and deadlines in a calm and composed manner
 * Proficient in English with strong client-facing and effective communication skills
 * Excellent troubleshooting abilities and capacity to multitask effectively
 * Positive customer service orientation and a dedication to problem resolution

Requirements:

 * CompTIA Security+ (required)

Skills

 * Ability to handle pressure and deadlines in a calm and composed manner
 * Proficient in English with strong client-facing and effective communication skills
 * Excellent troubleshooting abilities and ability to multitask effectively
 * Strong customer service orientation and dedication to problem resolution

Work Experience

 * 2-3 years of experience in technical support, IT device repair, IT security/vulnerability remediation, and developing knowledge-based articles

Physical Requirements

 * Ability to carry, push, lift, or lower computer equipment weighing up to 50 pounds

Education

 * Technical School Certificate or equivalent experience required
 * Bachelor's degree preferred

Additional Requirements

 * U.S. citizenship (required)
 * Ability to pass a DoD background security investigation

## Description

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support. This position involves managing the receipt, dispersal, storage, disposal, repair, and configuration of IT equipment, both hardware and software., * Provide Tier 1 support by addressing requests for service and providing telephone assistance to resolve reported problems

 * Track and manage service requests in the ticket management system, ensuring timely completion of service
 * Offer Tier 2 support, including on-site visits to resolve more complex issues that cannot be resolved over the phone
 * Utilize remote assistance to connect to client workstations, facilitating efficient service delivery
 * Interface directly with clients daily, ensuring performance objectives and deliverables are met
 * Participate in discussion forums and track the Web Help Desk (WHD) software and summary reports


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