> Markdown version of [/jobs/ext/3012411-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/3012411-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** The Intersect Group - **Location:** Anderson, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, System Configuration, Multi-Factor Authentication, Issue Tracking Systems, Inventory Management Software, Software Troubleshooting, Computer Equipment, Information Technology, Servicenow - **Published:** September 20, 2026 - **Apply:** https://www.disabledperson.com/jobs/75321119-service-desk-administrator ## About the Role * Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * At least 2 years of desktop or IT support experience. * Hands-on experience troubleshooting hardware, software, and Windows operating systems. * Experience with laptop imaging, hardware deployment, and software installation. * Experience working with ticketing systems; ServiceNow experience preferred. * Strong troubleshooting, problem-solving, and organizational skills. * Ability to communicate effectively with technical and non-technical users. * Ability to work independently while managing multiple support requests and priorities. Preferred Qualifications * CompTIA A+ certification. * Experience administering DUO or other multi-factor authentication platforms. * Experience with asset management and inventory tracking. * Experience supporting encryption technologies and endpoint security. * Experience in an enterprise desktop support environment. Physical Requirements * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 30 pounds. * Must be able to push a cart containing computer equipment. * Ability to perform hands-on equipment deployment and other onsite technical support activities. ## Description The Desktop Support Technician is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and operating systems. This role provides hands-on technical support to employees, manages support requests, and assists with equipment deployment, asset management, and end-user technology needs. Schedule: Monday-Friday, 8:00 AM-5:00 PM Work Arrangement: Onsite Responsibilities * Configure and deploy hardware for new users and upgrade existing equipment as needed. * Perform DUO administration, including assisting users with phone changes, device resets, and authentication issues. * Image and configure laptops for new and existing employees. * Provide encryption keys to users as required. * Provide technical support and troubleshooting for hardware, software, and operating system issues. * Install, configure, and maintain desktop software. * Manage the Desktop Support incident queue in ServiceNow, completing or assigning tickets as appropriate. * Maintain accurate ticket documentation, including periodic status updates and resolution details. * Recommend equipment purchases and replacements based on business and user needs. * Perform asset management activities and maintain accurate equipment records. * Conduct inventory of computer equipment and supplies as required. * Perform necessary Windows updates and system maintenance. * Assist with other IT support responsibilities and projects as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)