> Markdown version of [/jobs/ext/3013874-service-desk-tech-cleveland-akron-erie-ohio](https://www.wearedevelopers.com/jobs/ext/3013874-service-desk-tech-cleveland-akron-erie-ohio). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SERVICE DESK TECH-CLEVELAND/AKRON/ERIE OHIO - **Company:** CANTEY TECHNOLOGY CONSULTING, LLC - **Location:** North Charleston, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Spyware, Antivirus Softwares, Virtual Private Networks (VPN), Microsoft Office, Routing, Backup and Restore, Break Fix, Cisco - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db4296d580929d5b ## About the Role Process Oriented: Always think about the next step in the process. Eager to Learn & Grow: Pick up the ball and run with it. Try new things. Positive Team Player: Work together to help clients and teammates. Problem Solver: Find the root cause and fix it., * 5+ years of experience in Service Desk Role - 3 Years MSP experience preferred * Microsoft Office 365 products and email services * Knowledge of Cisco or Cisco Meraki switching, routing, VPN * Knowledge managing backup software * Experience with ticket management software - ConnectWise Manage preferred * Ability to manage security products including Antivirus, Antispyware, and advanced email security tools * Experience with networking, break fix, and onsite support preferred. * Outstanding client communications and end-user troubleshooting skills * Calm and helpful demeanor * Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. * Able to handle a high-pressure environment with Client First mentality * Certifications Desired: A+, Network +, Security + Typical Physical Demands: * Requires the ability to sit for long periods of time * May be required to lift up to 60 pounds * Requires normal range of vision and hearing ## Description Service Desk Technicians - Cleveland/Akron/Ashtabula/Erie/Remote - Full Time - Exempt The Service Desk Technicians role is critical to our daily operations and Tier 1/2 resolutions. This position is remote, but you may go on site when the needs arise. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market. Roles & Responsibilities * Configure, maintain, troubleshoot operating systems, management tools and networking * Onsite work for clients as necessary for clients in area. * Research, diagnose and resolve tier 1/2 level technical issues * Write and maintain documentation for Clients as required * Collaborate with team members and clients to resolve technical issues with as little disruption as possible * Monitor, organize and manage ticket assignments * Communicate problems, progress and fixes to Service Desk Team Members * Escalate and work with Tier 2, VCIOs and management as needed. * Provide high level customer service while working with clients both onsite and remote. * Maintain Weekly Deliverables and Follow Company Processes and Procedures * 75% weekly Billable Utilization * >35 tickets closed weekly * Turn in time sheets on time and reviewed * Work with the team to answer call from the phone queue balanced to the rest of the team., * Working hours will be 8 AM to 5 PM M-F * Typical workweek is 40-45 hours based on client demand. Sometimes we may have to work past our end time to put Clients first when necessary or to update our ticket queue. * Service Desk Technicians are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation) ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)