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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** New York, NY, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Microsoft Azure, Configuration Management, Hyper-V, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Windows Servers, Connectivity Problems, Office365, Laptops, User Accounts, Vmware
- **Published:** September 20, 2026
- **Apply:** https://dejobs.org/x/x/0C51C243A4084C33B7D331B0A26B5282/job/

## About the Role

* Working knowledge of Active Directory, including user account administration and access management.

 * Hands-on experience with Windows 10 and Microsoft Windows troubleshooting for desktops and laptops.

 * Familiarity with Microsoft 365 or Office 365 support, including common application and account-related issues.

 * Ability to manage service desk tickets effectively while prioritizing requests and maintaining clear documentation.

 * Understanding of basic troubleshooting methods for hardware, software, and connectivity issues.

 * Exposure to Windows Server, Azure, VMware, or Hyper-V in an enterprise support setting is preferred. Technology Doesn't Change the World, People Do.®

## Description

* Provide front-line technical assistance for employees by addressing desktop, laptop, software, and access-related issues through the service desk queue.

 * Support and troubleshoot Microsoft 365 applications, Windows operating systems, and common enterprise tools to restore user functionality quickly.

 * Administer user accounts, permissions, and group access within Active Directory while following established support procedures.

 * Investigate and resolve basic to intermediate connectivity problems involving network access, devices, and related infrastructure components.

 * Assist with the support and maintenance of Windows Server environments, including routine issue resolution and escalation when needed.

 * Help monitor and troubleshoot virtualized systems running on VMware and Hyper-V platforms to support business continuity.

 * Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system.

 * Identify underlying infrastructure concerns and take appropriate action to diagnose, resolve, or escalate issues impacting system performance.

 * Contribute to Azure-related support tasks, including assisting with access, configuration troubleshooting, and general cloud environment support. Requirements * Experience supporting end users in a help desk or desktop support capacity within a Microsoft-centric environment.


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