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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Tech - **Company:** Continental Resources, Inc. - **Location:** Midwest City, OK, United States - **Salary:** $27,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Disaster Recovery, Microsoft Office, Information Technology - **Published:** September 20, 2026 - **Apply:** https://www.careerjet.com/job/usb01ebddb98ee671c2567b49001e66b1b/eaa ## About the Role * Strong communication skills, both written and oral. * Proficient computer skills. * Collaborates - building partnerships and working collaboratively with others to meet shared objectives. * Demonstrates self-awareness by using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. * Proven team player. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Must have working knowledge of current hardware and software., * High school diploma (or GED). * Basic hardware and software knowledge including but not limited to MS Office Suites, current Windows operating systems, etc. * Willing to work rotational on-call schedule. * An acceptable pre-employment background and drug test. Preferred Qualifications * Associate's degree or higher in a related field from an accredited college or university. * Second level Help Desk support experience. * Oil and Gas software knowledge. Physical Requirements and Working Conditions * Requires prolonged sitting, some bending and stooping. * Occasional lifting up to 25 pounds. * Manual dexterity sufficient to operate a computer keyboard and calculator., Position: Full Time Location: Midwest City, OK Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by… ## Description The IT Help Desk Tech provides first-level support to end users and administration of technology system by troubleshooting basic hardware, software, and access issues. This role responds to service requests, performs routine tasks like password resets and software installations, and escalates complex problems as needed. Works under direct supervision and follows established procedures to ensure smooth operation of computer systems and devices., * Quickly and effectively resolves telephone, email, and other requests for software and technical support for office and field employees. * Interfaces with other team members to provide additional information to assist in the resolution of incidents in a timely manner. * Ensures that all calls are accurately and descriptively logged into a work tracking software. * Ensures customer satisfaction by maintaining service status updates. * Assists in identifying trends in continuing hardware, software or system problems. * May train users on software and hardware on-site or in a classroom. * Documents, tracks, and monitors problems to ensure a timely resolution and assist in future solutions to similar problems. * Stays current with technology by obtaining training on current hardware and software, obtaining certificates when necessary. * Provides routine off-hour and weekend support through a rotation schedule, and may be called on to provide emergency Business Continuity / Disaster Recovery support. * Other duties as assigned. ## Related Videos - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)