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# IT Support Tech

- **Company:** TEAM Inc.
- **Location:** Indianapolis, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Issue Tracking Systems, Networking Hardware, Microsoft Office, Software Engineering, TCP/IP, Wi-Fi Technology, Computer Network Technologies, Software Troubleshooting, Peripherals, Laptops
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60eda5b1c427685e

## About the Role

* Excellent customer service skills
 * Experience IT desktop/laptop support
 * Good working knowledge of common office equipment, such as printers, fax machines, and projectors
 * Has a reliable car to drive to our locations all over Atlanta and surrounding areas
 * Travel is unlikely but is possible once or twice per year - either to Chicago or Detroit - company paid expenses
 * Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues
 * Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS
 * Detail oriented, organized, and able to keep track of multiple projects and issues independently
 * Experience with Windows 10/11 and Microsoft Office environment
 * Experience working in a team-oriented, collaborative environment
 * Must be committed to Team's initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
 * Most importantly, be a good and kind person

## Description

What You'll do

 * Diagnose and troubleshoot hardware and software issues in a primarily Windows environment
 * Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
 * Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications
 * Provide support for other office equipment, including networked printers
 * Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner
 * Administer and troubleshoot our internal phone system
 * Support antivirus and other security tools
 * Coordinate with external vendors for infrastructure maintenance and development
 * Conduct projects as directed by the IT Director


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