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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** Maclean Power Systems - **Location:** Fort Mill, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cyber Security, Information Technology Operations, Network Architecture, User Environment Management, Enterprise Software Applications, Information Technology - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81616c284917719d ## About the Role * Bachelor's degree in information technology, Business, Engineering, or related field preferred. * Typically, 7+ years of IT support/service delivery experience with 3+ years leading multi-site, regional, or field-support teams. * Demonstrated experience in manufacturing, distribution, industrial, or other operationally critical environments strongly preferred. * Strong understanding of ITSM, site support, endpoint/workstation support, vendor coordination, project execution, and enterprise rollouts. * ITIL or comparable service-management certification preferred; project-management training/certification a plus. Typically require a bachelor's degree or 2 to 5 years of experience in a manufacturing environment. Competencies/Skills * Multi-site leadership * Stakeholder management * Escalation ownership * Field service design * Project and rollout execution * Coaching and accountability * Operational communication * Continuous improvement ## Description The Manager, Site Support leads MPS regional field-support model across manufacturing, distribution, and corporate locations. Reporting to the Senior Manager, IT Operations & End User Experience, the role is accountable for regional Site Leader performance, site stakeholder relationships, production-impacting escalation, enterprise rollout readiness, local asset/infrastructure coordination, and consistent execution of central IT standards. This role ensures centralization does not come at the expense of plant effectiveness and that every major site has a clear, accountable IT partner. Strong understanding of Network architecture, IT Operations. Experience leading a team of 5-10 and managing IT Projects. Job Duties Regional Site Support Leadership * Lead, coach, and hold accountable the Regional IT Site Leaders; establish coverage expectations, operating rhythms, travel priorities, backup plans, and common service practices. * Align regional assignments to site complexity, operational criticality, issue volume, geography, and business priorities rather than historical staffing patterns. * Ensure Site Leaders operate as business-facing technology leaders and coordinators, not simply as local help-desk technicians. Stakeholder & Plant Partnership * Maintain strong relationships with General Managers and site leadership, acting as an escalation point when support, communication, or technology-change issues require management attention. * Establish consistent site reviews that surface recurring problems, risks, local technology needs, readiness gaps, and satisfaction trends. Site Readiness & Change Execution * Own field execution for enterprise rollouts and ensure Site Leaders complete local readiness for ERP, infrastructure, workstation, cybersecurity, collaboration, and other technology initiatives. * Coordinate field priorities with PMO, Infrastructure, Enterprise Applications, Security, and the Central Service Desk. Service Desk & Workstation Lifecycle Partnership * Partner with the Central Service Desk Supervisor so incidents, requests, escalations, and device work move seamlessly between remote and onsite support. * Ensure Site Leaders execute local workstation refresh/lease deployment and collection activities accurately and on schedule. Standards, Documentation & Continuous Improvement * Standardized site documentation, local inventory practices, vendor coordination, smart-hands procedures, escalation expectations, and health-check routines. * Use support trends and site feedback to reduce repeated issues, improve enterprise standards, and identify opportunities for automation or central resolution. Safety & Operational Discipline * Ensure field staff follow manufacturing-site safety requirements and coordinate technology work to minimize production, shipping, quality, or engineering disruption. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [AI-Augmented DevOps with Platform Engineering](https://www.wearedevelopers.com/videos/1614-ai-augmented-devops-with-platform-engineering) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)