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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, IT Delivery - Enterprise Communications & Agentic AI Platforms - **Company:** Vanguard - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Cloud Engineering, Information Systems, Salesforce.Com, Web Platforms, Enterprise Data Management, Cloud Platform System, Multi-Agent Systems, Generative AI, AI Platforms, Information Technology, Virtual Agents - **Published:** September 20, 2026 - **Apply:** https://www.themuse.com/jobs/vanguard/senior-manager-it-delivery-enterprise-communications-agentic-ai-platforms ## About the Role * Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of training and experience. * Ten or more years of experience leading the delivery of enterprise-scale technology solutions. * Five or more years of people leadership experience managing technical, engineering, or product teams. * Experience leading Agile product delivery organizations and cross-functional teams. * Experience delivering customer engagement, digital platform, cloud, or enterprise technology solutions. * Knowledge of cloud technologies, modern software delivery practices, and AI-enabled platforms. * Strong stakeholder management, communication, and executive presentation skills. * Demonstrated ability to balance strategic vision with operational execution and delivery excellence., * Experience with Salesforce Marketing Cloud, customer engagement platforms, personalization technologies, or marketing technology ecosystems. * Experience leading cloud-based solutions and platforms leveraging AWS. * Experience delivering Generative AI, Agentic AI, intelligent automation, or enterprise AI platforms. * Familiarity with AWS Bedrock, large language model (LLM) technologies, and AI orchestration frameworks. * AWS, Salesforce, AI, or related industry certifications. * Experience driving large-scale platform modernization and digital transformation initiatives. ## Description * Defines and executes technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives. * Partners with business, digital, marketing, operations, and technology leaders to identify opportunities for innovation and transformation. * Serves as a trusted advisor to senior stakeholders on customer engagement technologies, platform strategy, and AI-enabled solutions. * Promotes a product-centric culture focused on business outcomes, customer value, and continuous improvement. * Leads multiple product and engineering teams responsible for enterprise communication and AI platform capabilities. * Drives delivery of scalable, resilient, and secure solutions leveraging Salesforce Marketing Cloud, AWS, enterprise data platforms, and modern AI technologies. * Oversees platform modernization initiatives that improve customer engagement, personalization, automation, and operational efficiency. * Establishes priorities, manages funding and resources, and ensures successful execution of strategic initiatives. * Monitors business outcomes, delivery metrics, and platform performance to inform investment and roadmap decisions. * Leads the development and adoption of enterprise AI capabilities, including Generative AI and Agentic AI solutions. * Partners with product and business leaders to identify and prioritize high-value AI use cases that improve productivity and business outcomes. * Drives responsible AI practices, governance standards, and scalable platform adoption across the organization. * Builds, leads, and develops high-performing teams of product managers, engineers, architects, and technical leaders. * Fosters an environment of collaboration, innovation, accountability, and continuous learning. * Develops organizational capabilities across cloud engineering, digital platforms, marketing technology, and AI solutions. * Coaches leaders and team members while promoting engineering excellence and operational discipline. ## Related Videos - [This App Reached 10,000 Users in One Week. 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