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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Manager - **Company:** Viasat, Inc. - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Salary:** $144,000.0 - $227,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Cloud Computing, Computer Networks, Information Technology Operations, Automation of Marketing, Satcom, Computer Network Operations, Software Troubleshooting, Information Technology, Servicenow - **Published:** September 20, 2026 - **Apply:** https://www.dice.com/job-detail/06d3a422-b68f-42f4-9513-b9af44ecb58b ## About the Role * Proven experience building and leading a team in a network operations, network engineering, or IT operations environment * Experience developing operational processes, procedures, and performance standards that drive service excellence * Demonstrated ability to lead incident response activities and coordinate efforts during service-impacting events * 3+ years' experience in satellite communications (SATCOM) operations or support * Experience leading, mentoring, or supervising technical staff, including coaching, training, and performance management * Proven success collaborating with cross-functional teams, customers, vendors, and external service providers * Strong understanding of networking concepts, troubleshooting methodologies, and operational best practices * Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders * Strong analytical, problem-solving, and decision-making abilities * Validated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered * Current DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire * Qualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements * US Government position. ship required * Active DoD TS/SCI security clearance * Ability and willingness to travel up to 25% What will help you on the job * ITIL understanding * AI and other automation platforms * Firsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA) * A collaborative attitude, with a readiness to collaborate in a distributed team environment ## Description * Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery * Drive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience * Recruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth * Champion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability * Design and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality * Partner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives * Build and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success * Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)