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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Richmond Hill, GA - **Company:** SGA Inc. - **Location:** Richmond Hill, GA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Proprietary Software, Peripherals, Network Server - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=710d7ce5082b143a ## About the Role * Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms. * Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support. * Excellent interpersonal skills * Exceptional work habits under pressure, * The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial. * Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner. * Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems. * Experience with dental practice software a huge plus! ## Description * Supports all SGA dental offices via remote support in an efficient and effective manner. * Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system. * Maintain accurate inventory of technology assets including hardware, software, and licensing. * Perform general preventative maintenance on the company's computing infrastructure and software. * Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues. * Be able to work in a team environment with other IT professionals. * Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems. * Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software. * Support networked multifunction units to include printing, scanning, and faxing. * Work through vendor support including hardware and specialty software companies. * Resolve issues with credit card terminals. * Follow up on closed tickets to verify satisfactory resolution. * Participate in structured cabling/wiring as required. * Endeavor to resolve issues on the first call without escalation. * Escalates appropriately to senior IT personnel. * Install and upgrade software on end-user computers. * Local travel and occasional overnight stays will be required. * Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues * Represent the "voice of the user" in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the "greatest good" * Assumes and executes additional responsibilities as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)