> Markdown version of [/jobs/ext/3017350-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/3017350-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** Goldbelt - **Location:** Newport News, United States - **Experience:** Expert - **Salary:** $74,818.0 - $91,458.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Azure, VoIP, Microsoft Outlook, Cloud Computing, Desktop Computing, Microsoft Exchange Server, Microsoft Office, Microsoft Software, Microsoft PowerPoint, TeamViewer, Enterprise Software Applications, Office365, Tablet Computers, Computer Equipment, Information Technology, Laptops - **Published:** September 20, 2026 - **Apply:** https://www.dice.com/job-detail/a842dc22-cc8d-4a65-b9c8-611e3af82cd8 ## About the Role Necessary Skills and Knowledge: * Able to provide IT support to all levels of an organization; up to and including C-level. * Proficient with Inventory and Asset Management. * Proficient in Mobile Device Management. * Proficient in Deploying Policies for devices and services. * Proficient in Maintaining and Developing Service Catalogs and Portfolios. * Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment. * Skill in working harmoniously within cross-functional teams to achieve common objectives. * Ability to prioritize tasks, manage multiple projects, and meet deadlines. * Possesses attention to detail and effective problem-solving skills. * Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates. * Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences. * Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel). * Ability to lift at least 30 pounds and be comfortable moving various computer equipment., * Associate's degree or equivalent years of experience * Minimum six (6) years in the Information Technology field and previous experience providing Tier-1 IT support along with four (4) or more years providing Tier-2 IT support * Experience within an enterprise environment * Experience in IT Project and Portfolio Management * Experience Supporting 100 or more users (on-site and remote users) * Experience supporting Windows 10 / Office 365 * Experience Supporting iPads / Tablets / Laptops / Desktops / Mobile Phones * Experience with Managing Accounts (AD, VoIP Phones, Mobile Device Management, etc.) * Experience imaging and deploying laptops * Hyrbid position, must be willing to work 3 days a week onsite., * Bachelor's degree in Information Technology * Certified in Microsoft AZ-900, SC-900, or MS-900 * Cloud (Microsoft Azure) and Microsoft 365 certifications * Microsoft Technology Associate (MTA 93-349) OR Microsoft Certified Solutions Associate (MCSA - Windows 10) * Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures * Previous government contracting experience ## Description The IT Support Technician II will work with IT Manager on various projects. The Role as an IT Support Technician II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to resolve customer issues in time of crisis to get them working again. This is a hybrid position and candidate must be willing to work 3 days a week onsite. Responsibilities Essential Job Functions: * Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications * Routine IT housekeeping and preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions and modifications. * Support information technology assets, executing a variety of routine technical SOPs on hardware, operating systems, or enterprise application software. * Gain exposure to the entire IT network for Goldbelt's operations and have the opportunity to assist with special projects as needed. * Provide remote support using TeamViewer and similar tools. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)