> Markdown version of [/jobs/ext/3017470-technical-support-organization](https://www.wearedevelopers.com/jobs/ext/3017470-technical-support-organization). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Organization

- **Company:** Triplenet Technologies, Inc.
- **Location:** Bellevue, WA, United States
- **Experience:** Starter
- **Salary:** $39,520.0
- **Contract:** Temporary contract
- **Skills:** HTML, PHP (Programming Language), Microsoft Windows, Active Directory, Network Analysis, Computer Networks, Internet Protocol, Virtual Private Networks (VPN), Windows Servers, Network Protocols, Network Routers, Computer Networking Systems, Firewalls (Computer Science), Network Support, Cisco
- **Published:** September 20, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-bellevue-wa--92fbba41-3db3-4d44-a5be-a4993af3b156

## About the Role

* 1 to 2 + year Technical support experience
 * 1 to 2 + year experience of configuration/managing with following server environment

-Windows server

 * Active Directory and Group policy

 * Must have the basic knowledge of networking solutions for small/home offices.
 * Customer service experience with excellent communication skill

 * Ability to explain clients what problem is and its solutions in their language
 * Knowledge of networking/internet protocols

 * Firewall/VPN experience/ CCNA cert is a plus.
 * A+ certification equivalent experience
 * Technical aptitude and ability to quickly learn new technology
 * Ability to collaborate as a productive and active team member
 * Ability to work independently with little direct supervision
 * Must have proven ability to work within a fast-paced, high-change environment
 * Must have the ability to express thoughts to others and exchange information., CCNA - Cisco Certified Network Associate, Communication Skills, Computer Networks, Customer Support/Service, Document Scanners, Email Technology, Firewalls, HTML (HyperText Markup Language), Internet Protocols, Microsoft Windows Operating System, Microsoft Windows Server, Network Performance/Analysis, Network Protocols, Network Routers, Network Support, PHP Scripting Language (PHP Hypertext Preprocessor), Printers, Resolve Customer Issues, Systems Administration/Management, Team Player, Technical Support, Telephone Skills, VPN (Virtual Private Network)

## Description

* Take phone calls and respond email to provide solutions
 * Visit customers to resolve issue with server, workstation, printer/scanner and router/firewall onsite Trouble shoot client email connectivity issues
 * Perform computer/network analysis onsite
 * Take ownership of in-depth issues and troubleshoot as needed
 * Repair Windows-based computers - under certain policy
 * Effectively document all requests and resolutions
 * Must have the basic knowledge of networking solutions for small/home offices.
 * Site visits to client sites


## Related Videos

- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top)
- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)