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# Technical Onboarding & Support Specialist

- **Company:** SIMPLE RFID
- **Location:** St. George, UT, United States
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, System Configuration, Desktop Computing, Networking Basics, Radio-Frequency Identification, Software Deployment, Systems Integration, Google Meet
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3f7b84b3b464de8

## About the Role

* Strong technical aptitude; comfortable with computers, software, basic networking, and troubleshooting
 * Clear, friendly communicator-especially over Google Meet and email
 * Patient, methodical problem-solver who enjoys helping customers succeed
 * Organized, self-motivated, and proactive with customer follow-ups
 * Able to quickly learn new tools and confidently teach them to others
 * Experience in technical support, customer onboarding, or IT help desk is a plus
 * Interest in technology, logistics, inventory, or operations is a bonus

Bonus Points If You Have

 * Experience supporting SaaS products or hardware/software integrations
 * Familiarity with RFID, inventory management, or related technologies
 * Working knowledge of Windows, basic networking, and peripheral device setup
 * Experience creating customer-facing documentation, tutorials, or training materials
 * Comfortable using AI tools to work more efficiently and improve customer support

## Description

As our Technical Onboarding & Support Specialist, your mission will be to ensure every new customer is confident and ready to use our RFID system. You'll combine customer service skills with technical knowledge to make onboarding smooth and stress-free.

Your responsibilities will include:

 * Hosting onboarding calls with new customers via Google Meet
 * Walking customers through software setup and initial hardware configuration
 * Providing step-by-step troubleshooting for both software and RFID hardware
 * Responding to customer questions via email with clear, actionable solutions
 * Creating and sharing helpful follow-up guides, videos, and documentation
 * Maintaining accurate records of onboarding progress and technical resolutions
 * Collaborating with our development and support teams to improve processes and tools


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