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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Alignment Team Manager - **Company:** MSI - - **Location:** Roseville, MN, United States - **Experience:** Expert - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Information Technology, CIS Benchmarks - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a03171b75374e093 ## About the Role * 5+ years in IT services, managed services, or enterprise IT, including 3 or more years in a hands-on infrastructure engineering or senior technical role. * Demonstrate senior level technical depth across an MSP environment, with the ability to independently assess, troubleshoot, and make recommendations on business objectives. * 2+ years leading, managing, or formally mentoring a technical team. * Familiarity with security frameworks and compliance such as NIST, CIS Controls, HIPAA, and PCI. * The ability to read utilization, ticket trends, and Profitability reporting and translate them into a plan of action. * Exhibit excellent written and verbal communication. * Valid driver's license * Clean driving record * Reliable transportation, and the ability to travel to client sites as needed Preferred: * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. * Prior experience in an MSP with building and maintaining a technical standards library. * Experience in managing and developing a growing team. * This position is onsite, 5 days a week at our Roseville, MN location; relocation is not budgeted for this role, local candidates will be given priority consideration. ## Description * Lead, coach, develop and maintain the (TAM) team development plans, and conduct yearly performance reviews. * Lead TAM onboarding efforts to get them up to speed process procedures and technical standards. * Partake in Ride-alongs to observe technical execution and client interaction for ongoing training. * Participate in hiring interdepartmental Technical Leadership and Quality Assurance * Serve as the technical escalation point for the TAM team on complex client environments and vulnerabilities. * Review and hold the quality benchmark on TAM technical output: Standardization of expectations, security risk and network assessments. Documentation for support and provide recommendations to the assigned Business Alignment Manager (BAM). * Ensure team is current in the certifications and education adaptions of the evolution of technology * Audit documentation quality, drive consistency and, support ready across every managed client. * Assist TAM's in generating thorough and consistent project scope of works. Operational Excellence and Performance Management * Manage team's performance metrics and client assignments. * Perform weekly team TAM meetings, monthly individual performance metrics, as well as compile a summarized assessment of team performance and client technical profile audits summaries to the Director of IT Customer Experience monthly. Partnership and Cross Functional Collaboration * Collaborate with Business Alignment Manager (BAM) In creating world class cross-functional teams * Driving adoption of the Partnership Alignment Roadmap, moving clients from reactive support to proactive. * Build interdepartmental team alignment through standardization, communication, quality and camaraderie. * Audit and maintain TAM roadmaps in preparation for Quarterly Business Reviews. * Support and participate as the technical leader escalation point as needed. ## Related Videos - [A practical guide to writing secure Dockerfiles](https://www.wearedevelopers.com/videos/109-a-practical-guide-to-writing-secure-dockerfiles) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [OPA for the cloud natives](https://www.wearedevelopers.com/videos/713-opa-for-the-cloud-natives) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Should Tech Managers Be Developers First? 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