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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Technician - **Company:** Rocky Mountain College - **Location:** Lakewood, CO, United States - **Salary:** $44,000.0 - $47,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple Remote Desktop, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Remote File Sharing, TCP/IP, Computer Network Technologies, Information Technology - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5480a89c0494fe66 ## About the Role * Bachelor's Degree and/or equivalent combination of education and experience including technical support certifications preferred. * Minimum 1 year experience leading a technical support team in an enterprise environment. * Excellent communication and interpersonal skills. * Candidate must be able to hear, see, and accurately describe various troubleshooting related scenarios. * Good understanding of networking technologies. * Methodical, consistent, and patient approach to troubleshooting * Good working knowledge of Apple and HP workstation class hardware * Fluency in both Apple and Android mobile environments * Meets deadlines within RMCAD's Service Level Agreements * Understanding of file sharing practices on both Windows and Apple platforms * Understanding of information confidentiality and FERPA requirements * Aptitude for analysis of help desk activity and use of data for making recommendations for increased organizational efficiency and effectiveness. * Skill with Microsoft Office on both Apple and Windows platforms. * Understanding of Apple Remote Desktop tools and Microsoft Terminal Services Client * Skill in interaction with IT vendors and contractual partners to ensure IT supplies are received and distributed * Able to develop and implement robust processes to ensure that high quality service is provided to all users * Customer Service * Support of Mac and Windows hardware and software environments. * Networking technologies and the creation of the cables necessary for them (TCP/IP, DNS, DHCP, etc.) * Event support/coordination and depth of knowledge of audio/visual recording and production equipment. ## Description RMCAD is searching for a Technical Support Technician (TST) to work on our historic campus in Lakewood, CO from 9am-5pm MST. The ideal candidate will be available 24/7 in emergency situations and is occasionally scheduled offsite work. In is role, the TST is responsible for: * Providing Tier 1 technical support to students, staff, faculty, and guests in a cross-platform environment involving macOS and Windows computers from the campus support center, the TECHBAR. * Support and mentorship the Tier 1 student workforce and IT helpdesk, TECHBAR, in day to day operations Results When this job is performed well, the following results will be created: * Assists in operation of the tier one service center, TECHBAR. * Delivery of excellent customer service in a high paced environment of creative individuals * Coordination of ground team members on projects assigned from the IT team. * Within observed service level agreement timeframe (72 business hours) confirms, resolves, and trains on incoming tier one and two support cases and needs. * Assists in ensuring the successful delivery of complete, outfitted laboratories at RMCAD at the start of each semester., Tier 1 troubleshooting (55%) * Serve RMCAD Community alongside TECHBAR work-study employees in day to day operations of RMCAD Support. * Works within the TECHBAR technical support center. * Assist in regular training of TECHBAR work study employees. * Assist in management and maintenance of TECHBAR equipment checkout inventory. Application Support reinforcement (10%) * Support Information Technology department as Tier 2 Support and Application Support when needed. (first responder support). Information Technology Supporting Role (10%) * Assist in coordination and implementation of IT Projects * Assist outside of hours when necessary in power events on campus. Event Management (10%) * Works with established support tools to coordinate Laboratory Technician staff and TECHBAR equipment for Supplemental Event Support. * Provide A/V Support for campus events including Livestreams, VASD support, and general academic events and train techs in those practices. * Key Performance Indicators, Objectives and Key Results, Behaviors and Attitudes (15%) * Quantitative and Qualitative Key Performance Indicators (KPI's) as detailed in Departmental Semesterly Review Meetings (SRMs) * Regular participation in and contribution to departmental Objectives and Key Results (OKR) Process (Collaboration, Innovation, Prioritization of Individual Tasks, Action) * Behaviors and Attitudes reflect RMCAD's Mission, Vision, and Values * Other duties as assigned * In emergency events, this role will also provide coverage for RMCADGo service. ## Related Videos - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)