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# Leader Technique CRM H/F

- **Company:** Hays
- **Location:** Lyon, France (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics CRM, Data Server Interface, Hubspot
- **Published:** September 21, 2026
- **Apply:** https://www.hays.fr/description-emploi/leader-technique-crm-h-f-lyon_1440452

## About the Role

* Expérience confirmée en gestion et administration de solution CRM (Expérience sur Dynamics CRM attendue)
 * Bonne compréhension des processus métiers et des enjeux liés à la relation client.
 * Capacité à travailler en mode transverse avec des équipes variées.
 * Rigueur, sens de l'organisation et excellentes compétences en communication.
 * Anglais fluent obligatoire

## Description

* Piloter les solutions CRM (Dynamics et Hubspot) en garantissant leur performance et leur évolution.
 * Assurer la coordination technique entre les équipes BPO, métiers et la DSI.
 * Accompagner les évolutions fonctionnelles et techniques des outils CRM.
 * Participer à la stratégie applicative pour le domaine Ventes & CRM en alignement avec les objectifs business.
 * Assurer la conception et le chiffrage des solutions techniques à mettre en place suivant les besoins business
 * Être le référent technique et le point de contact pour les projets CRM.
 * Veiller à la qualité et à la cohérence des intégrations et des flux (sans développement direct).


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