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# Technical Support Specialist

- **Company:** Compensationdp World
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Local Area Networks, Wide Area Networks, Computer Network Technologies, Computer Equipment, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/technical-support-specialist/47821061

## About the Role

the equipment lifecycle.Collaborate with internal IT teams, vendors and business stakeholders to deliver effective technical solutions.What you will bringQualification in Computer Science, Information Technology or equivalent professional certifications and relevant technical support experience.Proven experience providing first and second-line IT support across end-user devices, operating systems and business applications.Strong understanding of desktop hardware, networking technologies (local area network and wide area network) and server environments.Experience working with incident management, change management and technical documentation processes.Ability to troubleshoot technical issues methodically, communicate effectively with both technical and non-technical users, and manage competing priorities in a fast-paced environment.Additional RequirementsWillingness to participate in an on-call support rota., Flexibility to travel up to 25% across the United Kingdom and occasionally

## Description

contributeProvide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.Diagnose and resolve hardware, software, network and server-related issues, escalating where appropriate.Support local and remote users while delivering a high level of customer service and technical expertise.Create and maintain technical documentation, work instructions and support procedures to ensure operational consistency.Monitor and respond to service desk alerts, support requests and incident escalations in a timely manner.Participate in an on-call support rota, providing out-of-hours support for DP World sites across Europe when required.Support infrastructure projects including new site launches, server upgrades, network refreshes and business growth initiatives.Follow established change, incident and problem management processes, ensuring compliance with IT and security standards.Assist with IT asset management processes, maintaining accurate records throughout