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# Technical Support Specialist I

- **Company:** LexisNexis
- **Location:** London, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Office, Microsoft InTune, Information Technology, Performance Monitor
- **Published:** September 21, 2026
- **Apply:** https://relx.wd3.myworkdayjobs.com/LexisNexisLegal/job/Farringdon/Technical-Support-Specialist-I_R118757

## About the Role

Are you passionate about delivering exceptional IT support and helping colleagues get the most from their technology?

Do you enjoy troubleshooting technical challenges, improving device performance, and working collaboratively in a customer-focused environment?, * Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365

 * Basic networking skills
 * Hardware software installation and troubleshooting
 * Active Directory fundamentals
 * Mobile Device Management (Azure/Intune)
 * ITIL practices awareness
 * Strong customer service ethic
 * Excellent problem-solving skills and good organizational skills

## Description

Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyze laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency., * Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues

 * Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
 * Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
 * Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
 * Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
 * Document and record recurring issues and evolving best practices


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