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# Service Desk Officer (Government)

- **Company:** AT&T Inc.
- **Location:** Reston, VA, United States
- **Salary:** $89,200.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, IT Management, Linux System Administration, Software Deployment, Software Licensing, Information Technology, Servicenow, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.disabledperson.com/jobs/75349685-service-desk-officer-government

## About the Role

* Education requirements are flexible depending on experience.
 * The following skills / prerequisites are required:
 + Excellent verbal (Phone customer interaction skills) and written communication skills.
 + Experience with general information technology.
 + Willingness to work in Northern Virginia (Reston)
 * Ability to work both as part of a team and independently.
 * Must be 8140 compliant (IAT Level 2) and capable of obtaining necessary Computing Environment (CE) training or certification.

Desired Qualifications:

 * Experience with Active Directory, creating and modifying user accounts.
 * Experience with MS Windows, Linux Administration.
 * Experience using ServiceNow or other ticket-tracking system.

## Description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site., * Work is technical in nature providing Tier 1 Service Desk support for TAC2O customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.

 * The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on data telecommunications equipment plus the supporting applications and services.
 * Requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases and deployed network and IT management tools.
 * Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
 * The Service Desk Officer processes routine customer work orders such as installing software, managing software licenses and adding system accounts.
 * This job requires responsiveness and courtesy in customer interactions.


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